Job Overview:
To provide Facilities Management control and support to school sites to ensure that they operate efficiently and effectively to achieve and maintain full contractual and statutory compliance. You will be providing support to the Account Manager in the management and delivery of contractual obligations and client expectations, whilst monitoring and report on Service Delivery performance monthly or as requested by the client.
Main Responsibilities:
* Operational Leadership – Manage and support site teams to deliver contract requirements and services in line with company standards and SLAs.
* Budget & Compliance – Ensure services meet budget targets and comply with contractual specifications, Health & Safety legislation and safeguarding policies.
* Maintenance Planning – Oversee planned preventative maintenance, lifecycle works and projects with minimal disruption to school operations.
* Contract & Subcontract Management – Maintain accurate contract administration, manage subcontractor performance and ensure proper documentation.
* Audit & Quality Assurance – Implement controls and audits to monitor service delivery, helpdesk job validation and compliance with standards.
* Client & Stakeholder Engagement – Act as primary point of contact for clients, school representatives and SPV, ensuring strong relationships and effective communication.
* Reporting & Performance Monitoring – Produce monthly/ad hoc reports on FM services, utilities, variations and provide feedback on contract performance.
* Staff Management & Development – Recruit, train, and manage staff in line with HR policies, ensuring succession planning and team development.
* Issue Resolution & Customer Satisfaction – Investigate complaints, manage damage recovery and coordinate customer satisfaction surveys.
* Health & Safety Leadership – Drive compliance, complete joint plans with clients and support audits to maintain a safe working environment.
What were looking for:
* Extensive experience within Building or Facilities Management (or equivalent).
* Certifications or qualifications within relevant field.
* Strong interpersonal skills, focusing on effective communication.
* Excellent client liaison and stakeholder management.
* PFI or BSI knowledge would be desirable.