JobTitle: Medical Receptionist Location: Millway Medical Practice, NW7 2HX Reports To: Reception lead & Operations Manager Working Hours: Monday to Friday - 37.5 Salary: Commensurate on experience Job Purpose: To provide an efficient, professional, and welcoming front-line service to patients and visitors, supporting the smooth operation of the general practice. The medical receptionist plays a key role in managing patient flow, handling queries, maintaining accurate records, and supporting clinicians and administrative staff to deliver high-quality patient care. Key Responsibilities: Reception Duties: Greet patients and visitors in a courteous and professional manner. Book, amend, and cancel appointments using the clinical IT system. Ensure all patients are checked in and directed appropriately. Monitor patient waiting areas and keep patients informed of any delays. Handle incoming telephone calls promptly and efficiently. Provide non-clinical advice or information as appropriate. Manage home visit requests by alerting the duty doctor or following the practice protocol. Assist patients with the use of digital services (e.g., online bookings, forms, etc.). Monitor and respond to emails and eConsults in a timely manner. Administrative Duties: Accurately input and retrieve patient data using clinical systems Process repeat prescription requests following practice policy. Open, scan, and distribute incoming mail as required. File patient records and documents both electronically and physically. Ensure medical records are up-to-date and properly maintained. Register new patients and update changes in personal details. Liaise with hospitals, pharmacies, and other health providers when required. Maintain the confidentiality and security of patient records at all times. Support to Clinical Staff: Prepare consulting rooms for clinical sessions (e.g., stock checking, cleanliness). Pass accurate messages to clinicians and administrative staff. Assist with the recall of patients for reviews, immunisations, or screening. Support flu clinics and other health campaigns by managing bookings and patient flow. Confidentiality & Data Protection: Adhere to strict confidentiality policies in line with GDPR and practice standards. Handle sensitive information appropriately and with discretion. Report any data breaches or concerns to the appropriate manager. Person Specification: Essential Criteria GCSEs including English & Maths Customer service or front-desk Excellent communication and interpersonal skills; IT literate Professional, courteous, calm under pressure Desirable NVQ Level 2/3 in Business Admin or equivalent Previous experience in a medical setting Skills Knowledge of EMIS Team player with initiative Key Competencies: Communication: Ability to communicate clearly with patients and colleagues. Attention to Detail: Accuracy in booking appointments and updating records. Organisation: Ability to manage time, prioritise tasks, and meet deadlines. Teamwork: Work collaboratively with a multidisciplinary team. Customer Service: Provide a helpful and respectful service to all patients. Working Environment: The role is based at the surgerys reception area and may involve long periods of screen work. Occasional lifting of files or office supplies may be required. The job may involve dealing with distressed or unwell patients. Training and Development: Induction and on-the-job training will be provided. Ongoing training in clinical systems, safeguarding, information governance, and customer service. Opportunity for progression within administration or clinical support roles. Equality and Diversity: The post-holder must carry out all duties with due regard to the practice's Equal Opportunities Policy, promoting a culture of inclusivity and respect. Health and Safety: All employees must comply with the Health and Safety policies and procedures, taking care of their own and others safety and reporting any hazards or incidents. Safeguarding: The receptionist must be aware of and adhere to safeguarding policies concerning the welfare of vulnerable children and adults, raising concerns as appropriate. Other Duties: This job description is not exhaustive. The post-holder may be required to carry out other tasks appropriate to their level of training and responsibility, in line with the evolving needs of the practice.