Posted: 17h ago
The role
Wearelookingforacustomer-focusedandhighlyorganisedCentreOperationsAssistanttohelpdeliveranexceptionalexperience. Inthisrole,youwillsupporttheday-to-dayoperationsofthebusinesscentre,ensuringhighstandardsofcustomerservice,operationalexcellence,safety,andcompliancearemaintainedatalltimes. KeyResponsibilities Deliveroutstandingcustomerserviceandcreateawelcomingenvironmentforallvisitorsandcustomers. Conductprofessionalandengagingcentreviewingsfollowingcompanytrainingandstandards. Buildstrongrelationshipswithcustomersthroughregularcommunicationandproactivesupport. Resolvecustomerqueriesefficiently,aimingtoachievefirst-contactresolution. Identifyandmaximiseopportunitiestoupsellservicesandenhancethecustomerexperience. Maintainexceptionalcentrestandardsandpresentationatalltimes. Carryoutpre-eventinspectionsofmeetingroomsandshowofficesbeforebookingsandcustomervisits. Coordinatesmoothcustomermove-ins,ensuringallrequirementsaremet. SupporttheCentreOperationsManagerindeliveringoperationalexcellenceandmaintainingasafe,compliantenvironment. Undertakeadditionaldutiesasrequiredtosupportthesuccessfuloperationofthecentre. Theidealcandidatewouldhave: Excellentcustomerserviceandcommunicationskills. Strongorganisationalandproblem-solvingabilities. Aproactiveandprofessionalapproach. Theabilitytobuildpositiverelationshipswithcustomersandcolleagues. Attentiontodetailandcommitmenttomaintaininghighstandards. Flexibilitytomanagemultipletasksinafast-pacedenvironment. WhatsonOffer: Asupportiveanddynamicworkingenvironment. Opportunitiesfortrainingandprofessionaldevelopment. Thechancetobepartofateamcommittedtodeliveringexceptionalcustomerexperiences. Ifyouarepassionateaboutcustomerserviceandoperationalexcellence,wewouldlovetohearfromyou!
