Join Our Team as a Truss Design Technician in Warrington.
About Us:
Donaldson Timber Engineering, a division of Donaldson Group, specialises in the design and manufacturing of timber engineered products, including roof trusses and floor joists. Donaldson Group is a leading, family-owned timber industry company with a rich heritage spanning over 160 years with a range of 17 businesses and brands. We pride ourselves on our commitment to quality, customer satisfaction, and environmental responsibility.
Position Overview:
The Design Technician plays a crucial role in the development and implementation of design projects. This position supports the design team by translating conceptual ideas into technical drawings and ensuring that all designs are accurate and meet technical specifications.
Key Responsibilities:
1. Interpret architect & engineers’ drawings to create commercial solutions & designs to meet the customer’s needs/specification using the relevant software
2. Provide proactive & effective support service to customers including quotations & designs
3. Building relationships with existing and new customers
4. Effectively dealing with customer enquiries with agreed service levels
5. Providing technical support and resolving customer queries and complaints
6. Providing production units with necessary manufacturing information
Skills and experience:
7. Previous experience as a Truss Designer with proven track record
8. Deliver exceptional customer service internally and externally
9. Experience with using Mitek MBA suite and a Truss design package e.g. Mitek Pamir.
10. Systematic and methodical, get it right first time every time approach
11. Seek continuous improvement in performance
12. Results orientated and project management skills
13. An effective communicator
14. Proven experience in Truss design in an engineered timber environment
15. Ability to work independently and as part of a team to meet deadlines and targets
16. Commitment to excellent customer service
17. Outstanding organization and coordination abilities
18. Proficient in Microsoft office 365
What We Offer:
19. Competitive salary.
20. Flexible working patterns.
21. Discretionary bonus scheme.
22. Opportunities for career development within a reputable and growing organisation.
23. A supportive and collaborative work environment.
24. A catalogue of additional benefits available to purchase such as critical illness cover, cycle to work scheme and additional holidays.
Work Hours: This full-time role entails 39 hours per week, providing a stable schedule with weekends free for your leisure. Work hours are Monday to Thursday from 8.00am to 4.30pm, and Friday from 8.00am to 3.30pm. We can also consider part-time hours via job share, shorter working days or fewer days each week. Please let us know any considerations when applying to this vacancy.
Join Us: If you’re ready to embark on a rewarding career journey with a company that values your contributions and invests in your success, apply now to become our next Design Technician by sending your CV to recruitment@donaldson-timber.co.uk by 5th August 2025.