We are looking for an experienced Receptionist or customer service assistant to join our team at Bingham & Young opticians. We strongly believe in our people and provide them with the best tools to thrive in a friendly working environment.
**This position is based in Retford but you would be required to work at our other branches including Bawtry or holiday cover is required at the other branches.
You must be well-presented, warm and welcoming with excellent customer service skills. Our patients and excellent service are the cornerstone of our business so we are looking for someone who brings positive energy to the team.
Main Purpose of job:
To ensure you offer the absolute best in clinical care and services to our patients. The ability to build a rapport and identify the needs of the customer to ensure efficient customer service.
Key Tasks
* Working as part of a dedicated customer service team.
* Preparing and entering patient data into our computer system, filing and general administrative duties.
* Meeting and greeting patients.
* Being involved in all aspects of the customer journey.
* Answering the phone and making appointments.
* Dispensing spectacles and lenses to a high degree of accuracy using top-end products.
* Ordering and checking spectacles and lenses.
* Doing great adjustments and fittings while delivering a WOW service.
* Requirements / Person Specification
* Part time – Can accommodate a full-time postion if willing to travel to our other branches. Includes alternate Saturdays until 3.30pm.
* 9am to 5.30pm Monday-Friday usual working hours.
* Previous employment in an opticians is not required, as training will be given but the candidate must be able to use a computer with a general understanding of word or excel.
* Must be a team player.
* Proud of their appearance, dress code smart / formal wear.
* A bubbly, happy persona.
* Good level of computer literacy on MS Word and Excel.
* Determined to be accurate in all their work.
* Social media skills would be an added bonus but not necessary.
Job Types: Full-time, Part-time
Pay: £12.21-£13.21 per hour
Expected hours: 16 – 32 per week
Experience:
* Optical: 2 years (required)
Willingness to travel:
* 50% (required)
Work Location: In person