We are a successful independent direct marketing and ecommerce company with a workforce spanning both professional services and on-site manufacturing. We are looking to appoint an Operations Director who will lead operational excellence across our production, warehousing, logistics, infrastructure, ERP implementation and regulatory functions - delivering scalable, sustainable, and compliant services that support the business's growth, profitability, and values-led mission. As a key member of the strategic leadership team, the Operations Director will play a central role in the successful implementation of new ERP system, ensuring operational needs are fully represented and embedded across the business.
Key responsibilities:
Strategic & Operational Leadership
* Develop and execute an operations strategy aligned with business growth, regulatory obligations, and sustainability goals.
* Lead continuous improvement programmes that increase efficiency, service reliability, and environmental performance.
* Oversee operations across all sites to ensure smooth, compliant, and customer-centric delivery.
* Contribute actively to executive decision-making and cross-functional leadership.
ERP Implementation (Collaborative Leadership)
* Act as a senior sponsor and operational lead for the ERP project, working closely with IT, Finance, and project teams.
* Ensure the system design and roll-out meet the needs of production, logistics, and warehousing.
* Champion user adoption across the operations function, ensuring robust processes, reporting, and training are in place.
* Provide operational insight into project governance, ensuring the ERP supports long-term scalability and compliance.
Regulatory Compliance (Desirable RP Experience)
* Maintain knowledge of relevant healthcare and logistics regulations, embedding them into operations.
* Oversee audits, manage deviations, and ensure inspection readiness.
* Experience as a Responsible Person (RP) under MHRA GDP guidelines is desirable but not essential.
Infrastructure & Facilities Oversight
* Manage physical infrastructure across the organisation, including buildings, utilities, solar systems, and security.
* Ensure facilities are maintained to support operational needs and sustainability objectives
Team Leadership
* Lead and develop a high-performing operations team, building a culture of ownership, clarity, and collaboration.
* Create team structures, goals, and rhythms that drive accountability and continuous improvement.
* Ensure staff are properly trained and aligned with operational and regulatory standards.
Health, Safety & Environmental Compliance
* Ensure full compliance with health & safety legislation and operational best practices.
* Lead robust systems for risk identification, mitigation, and reporting across all sites.
Required skills
Essential
§ Degree-level education or equivalent, with professional qualifications in operations, logistics, or compliance
§ Proven leadership in operational roles, ideally within eCommerce, manufacturing, or healthcare logistics
§ Experience leading ERP system implementation or major system/process change.
§ IOSH Managing Safely or equivalent qualification
§ Excellent planning, leadership, and problem-solving capabilities
Desirable
§ Eligible to act as RP under MHRA GDP guidelines
§ Experience in temperature-controlled environments and regulated product handling
§ Experience managing MHRA inspections and audits
§ Background in healthcare, pharmaceutical, or regulated sectors
§ Understanding of sustainability-led supply chains
Conditions:
Responsible to: Managing Director
Responsible for: Operations Team (Production, Logistics, Warehousing, Infrastructure)
Working hours: 39.75 hours per week or as required for fulfilment of the role (Mon-Fri with occasional flexibility)
Place of work: This is an on-site role at Precision House, Lamdin Road, Bury St Edmunds.
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
Work Location: In person