Overview
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Job Summary
It is an exciting and transformational time working with the Hertfordshire and West Essex NHS ICB. Sonic Healthcare UK will be taking on the management of Phlebotomy and Pathology Laboratories in the geography including a phlebotomy cohort of circa 150 Phlebotomists.
We are seeking a skilled and experienced Deputy Phlebotomy Manager to support the Phlebotomy Manager in the delivery and management of our large and diverse phlebotomy team based out of the Princess Alexandra Hospital and several of its satellite sites. The successful candidate will be responsible for leading and managing a team of phlebotomists, ensuring high quality patient care and supporting the operational management of the department.
Responsibilities
* Supporting the Phlebotomy Manager at PAH in the operational management of the phlebotomy department.
* Lead and manage a team of phlebotomists providing guidance, support, leadership, and training.
* To support Phlebotomy Manager with HR duties to include:
* Sickness Management
* Recruitment and retention
* Appraisals
* Disciplinary
* Mandatory Training
* Effective communication with service users and stakeholders
* First line management for queries/complaints and advice
* Day-to-day supervision of Phlebotomy team including producing phlebotomy rotas
* Monitor and maintain departmental policies, procedures and guidelines
About Us
At HSL we offer a variety of excellent staff benefits including:
* Training and development opportunities supporting professional development
* Annual salary review — No banding restrictions: as a private company we are not restricted by salary bandings and can negotiate salaries based on experience
* Discounted gym membership with Better Gyms
* Cash healthcare plan for a range of costs including dentist and optician
* Sick Pay Entitlement: 5 paid days in the first year of employment, 20 days thereafter
* Permanent Health Insurance and Death in Service Cover
* Life Assurance for long-term illness (six-month qualifying period)
* Employee Assistance Programme
* Season Ticket Loan Scheme
* Perkbox access for staff perks and discounts
* Company Pension Scheme with employer and staff contributions
* Competitive annual leave allowance — 28 days
* Flexible working hours to support shift patterns and schedules
Details
* Pay: Up to £35,000 per annum DOE
* Contract: Permanent
* Working pattern: Full-time, Flexible working
* Location: Princess Alexandra Hospital, Hamstel Road, Harlow, Essex CM20 1QX
Job Description – Responsibilities
* Supporting the Phlebotomy Management of PAH Phlebotomy Services across multiple sites
* Ensure Professional and technical standards are maintained within the services
* Ensure service and operational KPIs are consistently met
* Provide liaison with service users and Trust stakeholders
* Act as key liaison and escalation point for PAH
* Department data collection and monthly reporting to PAH Phlebotomy Manager
* Investigate and respond to complaints
* Maintain the Quality Management system, including CAPAs, incident investigations and reporting
* Maintain Health, Safety and IPC Standards across PAH
* Attend meetings as phlebotomy representative for PAH in the absence of the Phlebotomy Manager
* Support the Phlebotomy Manager in recruitment and retention, sickness management, appraisals, disciplinary and mandatory training
Experience
Essential
* Able to manage, develop and coordinate provision of phlebotomy services across multiple sites
* Significant experience managing acute phlebotomy services in large/complex environments
* Knowledge of performance parameters, limitations and capabilities of service provision and contracts
* Ability to resolve complex technical and service related problems
* Ability to ensure services are provided to required clinical, quality and safety standards
* Ability to analyse and interpret complex data and make sound judgments
* Continued professional development evidence
* Extensive knowledge of UKAS, MHRA and CQC registrations
* Experience at a senior managerial level
* Leadership skills for managing a large and diverse workforce
* Ability to implement HR policy and procedures at a senior level
* Experience of managing large complex teams and liaising with senior stakeholders
Qualifications
Essential
* Experience of running a phlebotomy department day to day
* Competent in phlebotomy procedures and processes
* Evidence of continuing professional development activity
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS disclosure.
Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Details at UK Visas and Immigration.
Additional information: This post includes standard safeguarding and employment checks as part of the recruitment process.
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