Socode are partnering with a global technology business that designs and supports mission-critical communication products used worldwide. They’re now looking for a Workshop Manager to run the day-to-day operation of their Cambridge Service Centre. This role is about ownership. You’ll lead the repairs function, manage performance against SLAs and KPIs, and act as the main point of contact for customers when it comes to repair services. It’s operational leadership with real accountability for delivery, quality, cost, and customer satisfaction. This is a visible role within the business. You’ll be expected to lead from the front, manage performance with data, and build strong working relationships internally and externally. What will you be doing? Managing the day-to-day operation of the Cambridge Repair Centre Leading, developing and performance managing a team of repair technicians and support staff Planning capacity and resource allocation to meet internal and contractual service levels Acting as the key customer contact for repair services, including reporting, escalations and service reviews Ensuring all repairs follow defined processes with accurate documentation and record keeping Taking responsibility for Health & Safety, environmental, security and quality compliance within the centre Monitoring costs, managing repair centre budgets and controlling stock levels Driving continuous improvement across proc...