Job Overview An exciting opportunity has arisen to join our friendly Outpatient Booking Team at the Royal United Hospitals Bath. If you have great customer service, excellent interpersonal and organisational skills this could be the role for you. You will be part of the team booking and rescheduling a whole range of outpatient appointments, as well as other administrative tasks needed to ensure patients experience high quality care at this first stage of their pathway. We are seeking people who can be flexible, adaptable and able to work well under pressure. You will work alongside members of the Call Handling Team and all other colleagues within the department. Main duties of the job We are looking for someone who can provide a professional, compassionate and comprehensive service to our patients. Excellent attention to detail and previous customer service experience would be beneficial. Main Duties Includes Receiving and making calls to patients in a professional and courteous manner, taking action and providing information as appropriate. Provide general non-clinical advice regarding outpatient appointments to patients and their carers Maximise clinic utilisation, ensuring patients are booked according to the timescales within the Trust Effective Management of Waiting Lists Policy. Submit data to the Clinic Coordinator Manager for the weekly meeting, identifying potential issues with capacity. Ensure patients are booked according to the priority identified by the GP and/or consultant. Register and accurately record outpatient referrals within 24 hours of receipt in the Trust. To see the full list of responsibilities for this role click on the Job description below. Working for our organisation At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed Job Description And Main Responsibilities Please see the attached job description and person specification for more information about the role. Person specification Knowledge and Experience Essential criteria A minimum of one year's customer service experience Demonstrate ability work on own innitiative Demonstrate ability work as a team Desirable criteria Previous NHS experience Specific skills Essential criteria Demonstrate good communication Desirable criteria Knowledge of RUH systems Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download Clinic Coordinator (PDF, 216.4KB) Join the RUH (PDF, 1.1MB) Further details / informal visits contact Name Joanna La Bouchardiere Job title Deputy Outpatient Manager Email address joanna.labouchardiere@nhs.net Telephone number 01225 821675