An opportunity has arisen for a Deputy Practice Manager tojoin our team. The post holder will support the Business Manager in allaspects of functionality, motivating and managing staff, optimising efficiency,and overall performance, ensuring that the Practice achieves its long-termstrategic objectives in a safe and effective working environment.
The postholder will support the Business Manager in leading the Practice team inpromoting quality and continuous improvement, ensuring that the Practice complieswith CQC regulations.
Previous experience in a GP Surgery is desirable but not essentialfor this role as training will be provided.
Please send C.V applications to michael.jones77@nhs.net rather than applying via NHS Jobs
Main duties of the job
The role will oversee theday-to-day running of the practice and be responsible for maintaining theperformance of the Practice team, will provide positive leadership and rolemodelling through an understanding of Human Resources, strategic planning, andmanagement of protocols. Work effectively with the GP Partners and Business Manager, will make informed decisions for the good of the practice and patientsand help maintain the Partnerships ethos of having a friendly and effectiveteam that has a good work-life balance
About us
We are a wellestablished forward thinking, friendly and supportive GMS practice comprisingfive GP Partners, one Advanced Nurse Practitioner Partner, two Emergency CarePractitioners, three Practice Nurses, one HCA andone Phlebotomist, an Reception Manager supported by an excellent reception/admin team.
Zetland MedicalPractice is a training practice and we currently train GP registrars andmedical students.
We are a SystmOnepractice and a member of Redcar Coastal PCN. We are a high achievingpractice in both the Quality Outcomes Framework (QOF) and the Investment andImpact Funding (IFF).
Our CQC rating isGood
Job responsibilities
Day to dayoperations of the practice:
Supporting the Business Manager as required, acting for them in theirabsence.
Deputise for the Business Manager in their absence whilst on leave,sick or attending offsite meetings, taking decisions within defined limits.
Ensure good clear communication of day-to-day issues to between allPractice teams and throughout the Practice.
Help manage workload, capacity and demand, including appointment systems, staff rotas and cover arrangements.
Taking absence calls from staff and making immediate arrangements tocover sickness/cancel appointments delegating to the team leader asappropriate.
Managing complaintsand feedback both face to face, on the telephone and in writing. Takingcomprehensive details, either passing to GP (in case of clinical complaints) orinvestigating (admin and process complaints) and responding in person or inwriting if requested.
HR responsibilities- Overall People Management
Line management of the Administration Team, this will include appraisaland performance management in line with Practices key objectives.
Coordinate and organise internal meetings, ensuring accurate and timelyminutes are produced.
Monitor sick leave and other unplanned leave for all staff. Manageoccupational issues arising from recurring or prolonged absence due tosickness.
Oversee all planned absence and workforce planning on a dailyoperational basis.
Support and encourage personal development and job satisfaction,wellbeing in work for all staff.
Manage conflict management and mediation between individuals and supportand work closely with team managers and ensure co-operation between teams.
Recruitment andinduction of new staff
Manage the recruitment process for the practice for all staff placingthe advert, collating, and evaluating responses in conjunction with the linemanager, convening the interview panel, inviting candidates, and communicatingthe outcome ensuring appropriate records are kept at every stage.
Ensuring references and all relevant documentation is received beforethe offer is confirmed and the start of new staff including registration andDBS checks. Ensure an induction plan is in place for the role including atimetable that includes core stat/man training, information governance, firesafety, health and safety and a guided tour of the premises.
Health and SafetyCompliance
Act as the Healthand Safety Officer for the practice.
Ensure risk assessments are undertaken when necessary and the assessmentis logged and periodically reviewed.
Ensure accidents are logged in the Accident Logbook. Organise First Aidtraining as required.
Act as Fire Safety Officer conducting routine and ad hoc fire drills.Book Fire warden training as required.
Ensuringworkstations are fit for use and staff have the equipment they need.
The post-holder will assist in promoting and maintaining their own andothers health, safety and security as defined in the Practice Health &Safety Policy, to include:
Using personal security systems within the workplace according toPractice guidelines, reporting potential risks identified
Identifying the risks involved in work activities and undertaking suchactivities in a way that manages those risks.
Making effectiveuse of training to update knowledge and skills.
Income Expenses andPractice Account
Gain understandingof practice income expenses and finance issues to be able to give supportduring periods of absence or sickness.
Confidentiality:
While seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.
In the performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating to patientsand their carers, Practice staff and other healthcare workers. They may alsohave access to information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential.
Information relating to patients, carers, colleagues, other healthcareworkers or the business of the Practice may only be divulged to authorisedpersons in accordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Personal/ProfessionalDevelopment:
The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include:
Participation in an annual individual performance review, includingtaking responsibility for maintaining a record of own personal and/orprofessional development.
Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.
Quality:
The post-holderwill strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, eitherdirectly or under supervision
Contribute to the effectiveness of the team by reflecting on own andteam activities and making suggestions on ways to improve and enhance theteam's performance.
Work effectively with individuals in other agencies to meet patients'needs.
Effectively manage own time, workload, and resources
Communication:
The post-holdershould recognise the importance of effective communication within the team andwill stride to
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise people's needs for alternative methods of communication and respondaccordingly.
Equality and Diversity:
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include;
Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
Behaving in a manner which is welcoming to the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights
Person Specification
Qualifications
* A good standard of education, with an expectation of having both GCSE Maths & English grade C or above, Functional skills level 2 in Maths & English.
* Experience of managing a team.
* HR experience.
* IT Literacy.
* Degree in Management and Leadership
Experience
* Experience of working in a GP practice.
* Experience of working in primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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