Application Closing Date 19/06/2026 23:59
Salary £39,639.37 per annum pro rata
Location Salford
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of the Income Maximisation team, you’ll provide a high quality and solution oriented service to ForHousing Tenants affected by changes in benefits, either due to welfare reform or changes in their circumstances.
Why ForHousing?
* Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
* Hybrid working – some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer. There will be a requirement to attend the office on occasion.
* Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
* STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
* Smartech – purchase technology or white goods and spread the cost.
* Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
* Cycle to work scheme – save up to 40% on bikes and equipment.
* Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
* Identifying and reaching out to customers and households at risk of or affected by welfare reform.
* Offering solutions based on household assessment, either delivered directly or via partner organisations.
* Ensuring customers’ housing benefit or universal credit is maximised by advising on current regulations and legislation, and supporting customers to make claims.
* Working closely with our Income team, Independent Living Service, and Neighbourhood teams to ensure our service is consistent and seamless from a customer perspective.
* Identifying, building, and maintaining effective partnerships with external services to improve our customers’ financial wellbeing.
* Delivering specific activities to resolve issues faced by households affected by welfare reform, based on customer insight and good practice. This will include advice around Rightsizing moves, Income Maximisation, Welfare Reform briefings, promoting financial products, household financial assessment, and engaging with money and debt advice.
What we’re looking for:
* Knowledge of welfare reform, housing benefits, and universal credit is essential
* Knowledge of service charges would be beneficial
* Understanding of social housing issues, or work experience in the sector would be ideal
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.
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