F&B Assistant - Harpenden VISION OF THE ROLE: Contributes to the delivery of all aspects of the Food & Beverage operation, events and functions. To maximise revenue through casual / ad-hoc sales. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, Food & Beverage team members will display determination and focus in supporting the Food and Beverage Manager to drive all elements of the Food & Beverage area to the highest level ensuring that Aldwickbury Park Golf Club is recognised as the premier family-centric golf and leisure destination of the surrounding area. MEASUREMENT OF SUCCESS: The Food & Beverage team member will be measured against key criteria: Operating profit (derived from F&B, events, functions) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Food Safety audit Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives KEY RESPONSIBILITIES: * Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service. Greets customers utilising name where possible. Offers customers menu and informs specials and menu changes, makes suggestions, and answers questions regarding food, beverages, and service. * Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division. * Ensure that Health and Safety procedures are complied with at all times. * Ensure personal level of compliance within the BGL Academy is 100% at all times. * Maintain a strong network with fellow Food & Beverage team members to support robust collaboration. * Ensure all BGL procedures and policies are adhered to. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance. Reviews daily bookings, functions sheets, table reservations etc. Effectively up sells other items on menu, e.g., appetisers, desserts, mixed drinks, wine, coffee, etc. Process orders through the ESP/check order system and serve as appropriate. Checks orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order. Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner. Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required. Completes opening and closing procedures as per shift. * Maintain a strong network with fellow Food & Beverage team members to support robust collaboration. Job Description