Group 1 Automotive is on an exciting growth journey, with 114 dealerships in the UK representing 21 brands at the forefront of automotive retail. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
Responsibilities
* Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
* Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
* Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
* Schedule vehicles for appointments in the workshop efficiently and accurately.
* Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
* Maintain precise and up-to-date customer records within our systems for effective service management.
Qualifications & Skills
* Excellent communication skills, with the ability to engage effectively with customers and colleagues.
* Demonstrated experience in delivering exceptional customer service.
* Skilled at identifying customer needs and opportunities for upselling.
* Excellent time management skills and the ability to work under pressure.
* Previous experience in a target-driven role, demonstrating the ability to meet goals.
* Must hold a valid UK driving licence.
Benefits
* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge.
* Save money every day with our exclusive retail discounts.
* Drive a great deal with discounts on new and used cars, plus servicing offers.
* Plan for the years ahead with our company pension scheme.
* Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter.
* Commute for less with our cycle-to-work scheme.
* Prioritise your wellbeing with dedicated support for you and your family.
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily.
* Make a difference with a paid day to volunteer in your community.
* Invest in your future with our company share purchase plan.
* Earn financial rewards when you refer a friend to join the team.
* Keep learning and growing with our training and development opportunities for everyone.
* Life assurance with the option to increase cover.
* We're open to flexible working options – just ask.
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