Job Description
Join Our Team at Mercure Bridgwater!
We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.
Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.
Key Responsibilities:
* Greet and check in guests, ensuring a smooth and efficient arrival experience
* Handle guest inquiries, both in person and over the phone/email
* Process reservations, payments, and check-outs accurately
* Assist guests with information about the hotel, local area, and available services
* Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction
* Handle any guest issues or complaints with professionalism and empathy
* Maintain a tidy and presentable reception area at all times
About You:
* Friendly, approachable, and customer-focused
* Excellent communication and interpersonal skills
* Previous experience in a front-of-house or customer service role is desirable, but full training will be provided
* Confident using computer systems; previous experience with hotel booking systems is an advantage
* Able to work flexible shifts, including weekends, evenings, and public holidays
* A team player who can also work independently
Additional Information
We’re offering:-
· Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge
· Up to 4 Free nights in Accor Hotels for every year of your employment
· Discounted rooms in all Accor Hotels Worldwide
· Discounted rate at all Legacy Hotels
· 15% Off your final bill in every Accor Restaurant or Bar
· 35% Discount in all MPW Restaurants
· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.