Job Title: Digital Services Administrator
Location: Enfield
Employment Type: Full-Time
About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
About the Role
At Crown Information Management we specialise in the secure storage, management, and retrieval of company data and records, both physical and digital. Our mission is to keep information safe and accessible, helping businesses meet compliance needs and manage risk efficiently. As part of the team you'll ensure confidential records are collected, stored, and retrieved securely. Your work helps protect data, support business operations, and maintain client trust at every stage.
The Digital Services Administrator is responsible for delivering all administrative and configuration tasks that support the setup, onboarding, and ongoing management of digital solutions for Crown Information Management clients. This role ensures that user profiles, licences, system access, and documentation are set up accurately, securely, and on time — meeting the standards of Crown, the client, and relevant compliance requirements.
What You’ll Do
* Create and configure user accounts across digital platforms (e.g., ECM systems, digital repositories, workflow tools).
* Allocate, activate, and manage user licences based on client entitlement and contractual terms.
* Support set-up activities for new digital service clients including form creation, metadata templates, workflows, and naming conventions.
* Maintain accurate logs of system changes, licence usage, configuration updates, and technical dependencies.
* Ensure platform configuration aligns with Crown information governance and security requirements.
* Work closely with Technical Services, Project Managers, and Account Managers to ensure a smooth onboarding experience.
* Provide clear updates to internal teams on the status of setup tasks, licence allocation and administrative requirements.
What We’re Looking For
* Strong administrative or coordination experience, ideally in a technical or digital environment.
* Excellent attention to detail and accuracy when managing data, licences, and user profiles.
* Comfortable working with digital platforms, cloud tools, and system administration tasks.
* Strong organisational skills with the ability to manage multiple requests simultaneously.
* Familiarity with ITIL or structured service desk processes.
* Experience with ECM systems (e.g., M-Files, SharePoint, Laserfiche, OpenText).
Why Join Crown Information Management?
* Join a company celebrated for its care, expertise, and commitment to quality service.
* Grow with ongoing training designed to develop your skills and support your career ambitions.
* Develop your skills and collaborate on innovative solutions in an international, supportive environment.
* Join collaborative team that values your ideas and encourages diversity and creativity.
* Enjoy a culture built on integrity, respect, and excellence.
* Contribute to sustainability and responsible business practices worldwide
Shape Your Future with a Global Leader—Where Every Talent Finds Its Crown
Apply now or share this opportunity with someone who’d be a perfect fit.
Crown is an equal opportunities employer
We are committed to providing equalemployment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
#J-18808-Ljbffr