Job Description
(This is a dual site position, Glasgow & Edinburgh)
Are you passionate about tattoos? Do you have experience in delivering excellent customer service This might be the role for you.
Established in Cheltenham in 2008, No Regrets now has 13 studios across the country with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.
NR is looking for a proactive and enthusiastic Sales Support Manager for our Scottish Studios. The ideal candidate would be able to travel to both our Glasgow and Edinburgh locations to support the existing teams. The role will require the candidate to have strong customer service experience and empathetic communication skills, with an interest in tattoos.
The Job:
* Act as a consultant to all clients as part of the studio sales process, providing advice and recommendations to ensure the best possible service and outcome.
* Understand and deliver on KPI’s, working to achieve and exceed the goals of the business.
* Understand the importance of repeat custom and the value of recommendations.
* Deal with all booking enquiries, through telephone, email and face-to-face. Walk in conversion is an essential part of the business. Ensure proactive management of all studio systems and reporting.
* Have a clear focus on the client's journey, delivering a personal service to each client. Strive to always exceed expectations.
* Build excellent relationships with the artists, understanding the different styles and preferences of each artist to match them perfectly with each client.
* Work proactively within all aspects of the role, showing care and attention to detail with every task. Have a knowledge of all Front of House processes and collaborate with our Studio Coordinators to ensure consistent service throughout the studio.
* An understanding of the tattoo process and being able to advise clients effectively is essential to this role.
About You:
* Self-starter with a proactive approach to understanding a growing business.
* Previous experience in a high-end environment, ideally within customer service or sales, of at least 3 years is essential.
* Excellent communication skills, whether in person, over the phone or via email. You will often be translating a clients’ vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
* You will need to be personable and confident around new people, as you will be meeting new clients frequently and working with a diverse team.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This role is not a tattoo apprenticeship, nor will it lead to one.
Job Types: Full-time, Permanent
Additional pay:
* Bonus scheme
* Commission pay
Benefits:
* Casual dress
* Company pension
* Health care
* Staff Discount
Schedule:
* 8 hour shift
* Tuesday - Saturday
Experience:
* Sales: 3 years (required)
Work Location: In person
Job Types: Full-time, Permanent