About The Role
Team -Direct to Consumer - Health InsuranceSales, Continuation Team
Salary -£27,000 + Approx £12,000 OTB
Working Pattern Remote and Hybrid positions:Fulltime, 35 hours per week.Shifts between 8am to 8pm Monday to Friday.2Saturdays per month 10am-2pm
Hybrid a requirement to attend the Stockport office a minimum of 8 days per calendar month.
Remote Working -This role is primarily working from your home address. You will be required to attend the Stockport office once a month on a pre booked department day, or for any essential training or performance needs. - Therefore good travel links are essential. All travel and accommodation costs are paid for Vitality.
To qualify for a remote position, you must live over 1 hours travel time from SK26NG
Top 3 skills needed for this role:
* Sales Expertise and Target Orientation-Minimum of 12 months experience in financial services/regulated sales/insurance sales environment
* Effective Communication-The ability to deliver high-quality advice over the phone and to tailor your communication to the customers needs
* Self-Motivation-Being self-driven and motivated to maintain up-to-date knowledge and effectively manage your workload
What this role is all about:
Were Vitality and we do insurance differently. At Vitality, our core purpose - to make people healthier and to enhance and protect their lives - is at the heart of everything we do as anorganisation. Great people are at the core ofVitalitys values. We are looking for people who share in our values toprovide high quality advice over the telephone directly to consumers who are considering continuing their PMI cover with Vitality. You will take inbound calls from customers,establish needs, and reviewthe terms and conditions of their current, (PHC/ BHC/ CHC) and current medical status of the customer to identify the best outcomes for both the customer and Vitality to retain them. You will be self-driven, target motivated with a proven sales background. In return we will support you with product training and the opportunity to progress your career.
Key Actions:
* You will take inbound callswhere you will fact findon potential customers needs when enquiring about continuing their Private Medical Insurance.
* You will be required to obtain detailed medical history of your customers in order to determine the correctcover and underwriting terms.
* Ability to deliver difficult and challenging messages sensitively around the continuation of cover, eligibility for ongoing conditions and the higher premiums associated to that risk.
* You will understand and ensure compliance levels are met on every interaction.
* You will organise and manage your daily workload, so you continue to keep in touch with your customers,whilst they consider quotes and make changes. Ensuringthey convert to sales.
Essential Skills needed to fulfil this role:
* You will have proven sales background where you enjoy exceeding targets(minimum of12 months) and can evidence working tostretching sales targets (API written) as well as KPIs such as conversion rates (Calls, leads, quotes, sales, average premium) and quality measures (NTU rate, QA Score and Complaints)
* Previous experience selling Private Medical Insurance/Other insurance products with an understanding of the application of Underwriting.
* Work effectively with not only direct clients but with our intermediaries and Group Secretaries to provide an exceptional service for our Group Leaver Customers.
* Have a professional approach with the ability to tailor your calls to the customer whilst meeting the compliance standard.
* Be well organised to effectively manage the complex post-sales pipeline and administration tasks.
* Self-motivated to make sure you are up to date with any product changes.
* Team player who shares knowledge and who positively participates in Team meetings and group settings.
* You will be computer literate as you will manoeuvre from different systems to provide quotes and record accurate information.
What will you get in return?
* A pension of up to 12% We will match your contributions up to 6% of your salary
* Free healthy breakfast and lunch when attending the office
* Life assurance 4 x salary
* Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device
PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards
* Free healthy breakfast and lunch when attending the office
* Discounted gym membership
* Freecinema tickets at Vue and Odeon Cinemas every month if you stay active
* 50% off trainers(one pair per plan year)
* & Much more..!
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
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