Description Salary: £25,185 - £25,989 per annum Hours per week: 37 hours Interview date: Week commencing Monday 11 May 2026 An exciting opportunity has arisen within our Strategic Assets and Facilities Management Service as a Facilities Operations Officer. The strategic asset and facilities management service (SAFM) is responsible for the council’s property estate. This includes all aspects of property management including acquisition and sale of land and buildings, capital works, maintenance, compliance and facilities management. As a Facilities Operations Officer you will provide operational support to the Facilities Management team, ensuring all council buildings are maintained and managed to a high and sustainable level to achieve service objectives. You will be responsible for monitoring supplies, operating the postal operation within the hub building including the online business postal accounts and providing first line response, support and resolution for Facilities Management and IT issues and general faults on site and escalating issues where appropriate. We are seeking an individual with a strong understanding of customer service and a positive ‘can do’ attitude. An awareness of Health and Safety legislation alongside experience in a customer facing role would be desirable. The ability to prioritise your own workload and to maintain a positive attitude whilst working in a pressurised environment will play a crucial part in the role. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer ‑ facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Jenny Richardson, Facilities Management Operations Manager, at Jenny.Richardson@wiltshire.gov.uk Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion Disability Confident Employer Application process Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.