About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster.
Location
Icon 1, WA15 0AF
About Central Functions
Central Functions is formed of the teams and people that serve the entire business, ensuring smooth operation, timely payments, efficient procurement, legal compliance, and safeguarding health, safety, and security.
About the People Team and the Role
The People Team manages the full employment lifecycle within THG, from candidate attraction and onboarding, through learning & development and employee relations. Reporting to the People Services Team Manager, the People Services Assistant is responsible for the smooth running of the People Shared Services function. You will provide a world‑class administrative service, maintain THG’s HR system, and advise line managers on people processes.
Responsibilities
* Collate all relevant new starter documents ensuring internal and legal compliance.
* Support new starter induction process.
* Maintain electronic personnel files.
* Ensure probations are completed and reported.
* Assist stakeholders with HR process advice.
* Ensure leaver process is followed by managers and logged accurately in the HR system.
* Complete confirmation of resignation letters as necessary.
* Raise change of term letters and ensure all information is accurate.
* Accurately update the system to reflect changes within the relevant information.
* Ensure managers follow correct sign‑off procedure before processing change of terms.
* Audit that documents are received back signed by employees and placed in personnel files.
* Process all requests for contracts submitted via the Talent team per sign‑off process.
* Ensure contracts are delivered and signed via the DocuSign portal for accurate recording.
* Understand the variety of templates used for various countries, departments, job roles, and acquisitions.
* Ensure all data is added accurately across all teams.
* Support the Team Leader with processing international payroll information/data weekly.
* Work closely with stakeholders in international locations.
* Input new starters into the system with 100% accuracy.
* Update reporting lines to ensure organizational structure is accurate.
Requirements
* Experience working effectively within a team environment.
* Provide guidance and clarification to managers and employees on administrative processes.
* Balancing a range of priorities and delivering to deadlines.
* Handling complex queries, analyzing information, and problem solving.
* General competent IT skills such as Microsoft Office suite.
* HRIS experience (Frontier Software).
* Knowledge of HR and/or payroll processes and procedures.
Career Development
* Access bespoke development programmes designed and developed by the in‑house L&D team.
* Continue development through upskilling programmes delivered in partnership with an industry‑leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Enjoy your birthday off on us.
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
* Access face‑to‑face and virtual appointments with the in‑house GP.
* Access the in‑house CBT therapist.
* Access the 24‑7 Employee Assistance Programme (EAP) provided by Bupa.
* State‑of‑the‑art on‑site gym.
* Access to the on‑site physio.
Other Perks
* Save up to 12% on the cost of personal tech through the salary sacrifice scheme.
* Subsidised bus pass from Manchester City Centre to the ICON office.
* Up to 50% staff discount on THG brands.
* On‑site staff shop.
* Access to the on‑site barber.
* Refer someone who would be perfect for THG and get up to £1000 when they pass probation.
* Anniversary gifts when you hit 5 and 10 years of service.
Equal Opportunities
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
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