Contract: Full-time, FTC
Salary: Up to £28,917 per annum, plus a company car!
Location: North Yorkshire/Leeds
About the Role
The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well‑being needs. This field‑based position requires strong organisational and communication skills and a full UK driving licence to cover the required patch.
What You’ll Be Doing
* Conduct face‑to‑face support sessions covering health, finance, repairs, and the move‑on process.
* Identify and report safeguarding concerns.
* Keep detailed records and report incidents as necessary.
* Manage your diary efficiently and work independently.
* Oversee a portfolio of properties, ensuring maintenance and repairs are reported and completed.
* Carry out general cleans and ensure quick turnaround of properties when service users move out.
* Check completed maintenance work and plan further support needs.
* Assist service users with appointments and other essential tasks.
* Arrange food parcels and other necessities.
* Maintain strong working relationships with probation services, liaising with them at least weekly.
Role Criteria
* Experience working with vulnerable individuals or in a housing/welfare support role.
* Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face‑to‑face and by phone/email.
* Ability to manage multiple responsibilities while maintaining a high standard of service.
* A proactive, compassionate, and empathetic approach to problem‑solving.
* Full UK driving licence (company car provided!).
* Strong organisational skills and the ability to work independently.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits We Can Offer You
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering Leave – paid volunteering in the community
* Staff perks with Mears Rewards – discounts up to 10% on groceries, holidays, eye test vouchers, Share save scheme, and more
* Family‑friendly policies
* Company car and fuel card
To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have less than 9 points.
As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks, we will require proof of address, references, a valid passport, and proof that you have lived in the UK for the last 5 years.
Apply below or to discuss your application further; contact:
Lauren Bellini (lauren.bellini@mearsgroup.co.uk)
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and hold an Endorser Award for the Career Transition Partnership.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. These questions are optional and will not impact your ability to apply.
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