Join to apply for the Quality Officer role at Grupo CIDEXA
Reporting to
Quality Manager
Main Duties and Responsibilities
* Support the Quality Assurance process by reviewing reports, reviewing and monitoring Action Plans.
* Authorise payment of invoices and expenses for external quality assurance activity.
* Work collaboratively across teams to ensure processes relating to quality are effective internally and externally with centres.
* Provide comprehensive advice, guidance and support to centres and other customers regarding centre visits and associated reports, as required.
* Organise the standardisation meetings as identified in the standardisation schedule, inviting relevant casual workers and colleagues, as directed.
* Complete the administrative tasks needed for the Standardisation and other CPD Meetings.
* Monitor and respond to emails in the Quality inbox, assigning to other team members as appropriate, within agreed timeframes.
* Ensure effective and efficient control of information and data in line with GDPR requirements.
* Monitor and make recommendations for the review of systems and procedures on a continuous improvement basis.
* Maintain accurate and up to date records and provide data, as required.
* Maintain efficient systems across a range of administrative areas with a high level of accuracy.
* Contribute to maintaining the events on the Quality Calendar, liaising with the other relevant team members, and distributing associated documentation for the meetings and events.
* Foster effective working relationships with approved centres.
* Manage own workload, under the direction of the Quality Manager.
* Log and co-ordinate feedback from centres relating to centre visits and support.
* Offer training, support and expertise to colleagues, when required.
* Provide administrative support for the self-assessment process.
Person Specification
Qualifications
* Good standard of education evidenced by GCSEs or equivalent (Essential)
* Level 3 in Customer Service/Business Administration (Desirable)
Knowledge and Experience
* Accurate data management skills including entry, validation and reporting (Essential)
* Knowledge of working in an education/training environment (Desirable)
* Knowledge of quality assurance processes and reporting systems (Desirable)
* Understanding of the requirements of regulatory bodies such as Ofqual (Desirable)
Skills
* Excellent IT skills. Competent in Microsoft Office (Outlook, Word & Excel) (Essential)
* High standards of accuracy and attention to detail (Essential)
* Excellent written and verbal communication skills; presenting information logically and concisely in ways that promote understanding (Essential)
* Good interpersonal skills, confident and professional telephone manner (Essential)
* Organisational and time management skills with the ability to manage and prioritise own workloads (Essential)
* Effective problem-solving techniques (Essential)
* Ability to work effectively with cross-functional teams to achieve common objectives (Essential)
Personal Attributes
* Ability to use own initiative and know when to seek advice (Essential)
* Treat people fairly and respectfully (Essential)
* Acts with professional integrity at all times (Essential)
* Committed to high standards of quality and seeks to improve systems and processes (Essential)
* Ability to work effectively when under pressure to achieve tight deadlines (Essential)
* Able to develop and maintain strong, effective and professional working relationships (Essential)
* Committed to continuous self-development (Essential)
Additional
* Flexibility in working hours if necessary (Essential)
* Capability to work from home if required (Desirable)
Seniority level
Entry level
Employment type
Full-time
Job function
Manufacturing
Industries
Manufacturing
Location: Nottingham, England, United Kingdom
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