The Customer Service Representative role will co-ordinate and oversee the day to day operation of our Chelmsford Assessment Centre, on the HAAS contract, managing sessions to optimise targets, productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Responsibilities:
1. Fully manage each days appointment sessions.
2. Carry out reminder calls to customers for appointments.
3. Monitor session progress and backfill appointments where necessary.
4. Identify additional support with other sites where necessary in management of the appointment session.
5. Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression.
6. Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link.
7. Arrange travel for customers who require assistance in getting to their appointment.
8. Provide a professional outstanding service to customers in line with Ingeus vision and values.
9. Assist customers with completion of forms, including expense claims.
10. Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer.
11. Complete daily checks to ensure all completed assessments h...