Job reference number 336890
Section Manager
£38,114 per annum, night shift allowance, potential 15% bonus
25 days annual leave plus bank holidays
Full time, 38 hours per week (night shift)
Permanent
PFW Coventry National Hub, Middlemarch Business Park, Coventry, CV3 4PF
We have a vacancy for a Section Manager to join the team at our fast-paced site in our National Hub, Coventry, who is responsible for the overall management of operations across the National or International Hub work area, and the achievement of quality, financial, automation and employee targets and objectives.
The role
As Section Manager, you’ll lead a team of 15 frontline operatives on the night shift to effectively clear daily parcel volumes in a fast-paced operational environment, managing daily / weekly KPIs and managing performance, sick absence, attendance, training and the development of your team.
You’ll achieve maximum efficiency through resource and contingency planning, ensuring fully skilled resource is available to ensure automation is used to maximum capacity driving quality of service and maximising productivity.
Working to tight timescales you’ll drive the depot to achieve the highest possible customer service satisfaction levels whilst ensuring a swift resolution to all customer enquiries and complaints.
Other accountabilities
* Review all key measurement outputs (efficiency, quality, budget, employee & customer) to identify trends in work area performance and focus team on improvement actions.
* Take work area responsibility for delivery of national, or area initiatives and support the National Hub management team in local planning and implementation of specific initiatives.
* Plan, negotiate and introduce new work plans by co-ordinating work area level revision activity. For specific operational activities, allocate available resource to workload as necessary across the shift.
* Co-ordinate regular and direct communication activity of key messages impacting on work area, including team brief cascades and the delivery of weekly meetings.
* Take an active role in the induction process for new entrants and job changes, develop teams to maximise performance.
* Ensure work area compliance to the health and safety policy (including risk assessment), addressing day-to-day issues, and liaison with union H&S representatives.
Attendance: 17:00 – 03:00, 4 nights over Monday to Friday. A degree of flexibility is required to meet operational demands.
About you
You need to demonstrate the following skills and experience on your application:
* Resilience and able to work in a high-pressure, unionised environment/workforce.
* Visible / hands on leadership style with experience of managing large teams of front-line employees in an operational/production environment.
* Understanding of HR legislation and processes.
* Previous Parcel operations experience and knowledge of functional automation applications would be beneficial.
* Performance and target focused with experience of achieving KPIs.
* Excellent interpersonal, communication and listening skills.
* Strong influencing skills, with experience of successfully working with trade unions and senior stakeholders.
* Sound analytical and business judgment including demonstrated problem-solving skills.
* Ability to plan, lead, and execute strategic initiatives in a complex environment.
Closing Date: Wednesday 20th May. This advert may close early if the appropriate number of applications has been reached.
About us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Other benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone
*Available only to permanent employees
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here:
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