Overview
Senior EUC Engineer – Doncaster / Hybrid. Permanent, 37.5 hours per week. Reports to EUC Manager.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses.
Responsibilities
* Managing and maintaining end user devices using Wavenet’s EUC management toolsets.
* Deploying Windows updates, OOB patches, applications, BIOS updates, and handling OSD (Operating System Deployment) tasks.
* Testing new software deployments in collaboration with customers, ensuring documentation is up to date and compliant with change management processes.
* Monitoring and maintaining existing deployments, taking corrective actions as required.
* Acting as a trusted advisor to customers, occasionally leading technical presentations and mentoring both internal and external stakeholders.
* Working closely with customer IT teams to deliver high-quality service and build long-term partnerships.
* Proactively identifying and mitigating risks to minimise impact on customer systems availability.
* Supporting incident resolution and service restoration efforts in line with contractual SLAs and OLAs.
* Driving continuous service improvement by contributing to technical documentation, knowledge sharing, and frontline support enhancements.
* Producing compliance reports and maintaining strong documentation standards.
* Supporting the business in achieving high CSAT and NPS through excellent service delivery.
* Contributing to Wavenet’s vendor partnership accreditations through continued learning and certification.
Qualifications
* A minimum of 2 years’ experience with Microsoft Endpoint Configuration Manager (SCCM/ConfigMgr).
* Experience with Operating System Deployments and In-Place OS upgrades.
* Familiarity with third-party software update catalogues (e.g., Patch My PC, Dell, Lenovo, HP).
* Strong working knowledge of Active Directory, Group Policy, DNS, and DHCP.
* Hands-on experience managing end user devices across multiple environments.
* Proficiency in using remote support tools and software.
* A proven track record in incident, problem, and change management, with a focus on service restoration and root cause analysis.
* Strong documentation skills and ability to communicate technical issues to both technical and non-technical audiences.
* A solid understanding of OLAs, SLAs, and KPIs.
* Working knowledge of the ITIL framework.
* Security Clearance (SC) or eligibility to obtain this level of clearance (mandatory).
* Exceptional time management skills and ability to manage multiple priorities.
* A positive, client-focused attitude and a desire to consistently deliver top-tier service.
* Flexibility, adaptability, and the ability to thrive in a fast-moving environment.
* Excellent problem-solving and analytical thinking skills.
* Ability to support and lead small-scale project implementations as needed.
Benefits
* Hybrid Working: a flexible model, typically 3–4 days per week in an office, with the option to work from home where appropriate.
* Annual Leave: 25 days to start, increasing by one day per year up to 28 days.
* Private medical coverage, discounted health plans, virtual GP access, eye care scheme, and wellbeing programs.
* Wellbeing support from an in-house Wellbeing Team.
Ready to join the UK’s largest managed service provider? Apply today or contact our Talent Acquisition Team for more information.
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