Bereavement support officer

Bereavement Support Officer

Buckinghamshire Council Amersham Crematorium
GBP 13.99ph Full:Time 8:Week Temporary Assignment (Potential Temp:to:Perm)
Monday to Friday, 9:00am : 5:00pm
Amersham, HP7 0ND (Free On:Site Parking)

Pertemps is recruiting on behalf of Buckinghamshire Council for a compassionate and organised Bereavement Support Officer to join the team at Amersham Crematorium.

This is a rewarding opportunity for someone with strong administrative and customer service experience who can provide professional and empathetic support to bereaved families during a sensitive time.

The Role

Working within a busy crematorium environment, you will provide administrative and reception support, acting as a key point of contact for funeral directors, bereaved families and members of the public.

Your responsibilities will include:

: Welcoming visitors and providing reception cover
: Supporting bereaved families with sensitivity and professionalism
: Processing cremation and funeral documentation
: Liaising with funeral directors and stakeholders via email, telephone and face:to:face
: Data entry, scanning and maintaining accurate records
: Responding to customer enquiries and correspondence
: Supporting the wider team with general administrative duties
: The crematorium facilitates approximately 4,000 cremations each year, making this a varied and busy role where excellent communication and attention to detail are essential.

About You

: Previous administration experience within a busy office environment
: Strong customer service skills
: Excellent verbal and written English
: The ability to communicate with empathy and professionalism
: Good attention to detail and organisational skills
: Confidence using computer systems and Microsoft Office applications