Overview
National Service Manager — Erith
42 hours per week | Monday–Friday
We’re looking for an experienced National Service Manager to lead and manage our national mobile engineering teams and associated customer contracts. In this role, you’ll drive exceptional customer service, maintain high operational standards, and ensure field operations run efficiently and safely. You’ll play a key part in strategic planning, performance improvement, and delivering service excellence across the UK while supporting Speedy Hire’s operational goals.
What You’ll Be Doing
* Develop efficient schedules and resource plans to optimise field operations
* Oversee inspections, breakdowns and service delivery in line with customer expectations
* Lead with a strong customer focus to ensure high satisfaction levels
* Monitor compliance with health & safety standards and company policies
* Manage maintenance and repair activity to meet quality and performance targets
* Analyse operational data to identify improvements and efficiencies
* Drive initiatives to enhance service delivery and reduce costs
* Manage budgets and operational reporting across the function
* Ensure engineers have the tools, equipment and vehicles needed to succeed
* Support new customer contracts, compliance requirements and digital initiatives
What We’re Looking For
* Proven experience leading operational or field-based teams
* Strong communication, organisation and stakeholder management skills
* Ability to prioritise and perform under pressure
* IOSH qualification (preferred)
* Full UK driving licence
* A positive, solutions-focused mindset with a passion for continuous improvement
What We Offer
* Monthly cash car allowance or company car
* Discretionary bonus scheme
* Health cover
* Life assurance
* Pension scheme
* 26 days holiday (plus bank holidays)
* Free onsite parking
* Canteen facilities
* 95% discount across the Speedy brand
* My Staff Shop: discounts across a wide range of retailers
* Green Commute Initiative: cycle-to-work scheme
* PAM Employee Assistance Programme (EAP): free and confidential wellbeing, legal and financial support
Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and enabling more balanced work patterns. Talk to us about hybrid and flexible working options, including flexible start/finish times, shorter days, term-time hours and job share opportunities.
We also offer a clear Career Line of Sight, giving you visibility of progression and growth opportunities across the Speedy Group.
Our Commitment
Please note Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received. We recommend applying as soon as possible to avoid disappointment.
Some roles within Speedy Group UK&I may require a DBS, credit or security clearance check. Speedy is an equal opportunity employer committed to building a diverse and inclusive workplace where everyone can do their best work.
All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK prior to employment.
Learn more about our ESG governance policies: https://www.speedyservices.com/esg/governance
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