Role: Customer Experience Insight Executive Contract Type: Permanent Location: London Marylebone / Hybrid Working – you should be comfortable working in a Chiltern location 3 days a week. Salary: Up to £35,000 per annum Are you a skilled Data Analyst with a passion for improving customer experiences? Join our team as a Customer Experience Insights Executive and play a pivotal role in shaping how we use data to enhance customer satisfaction and operational efficiency. This hands-on role focuses on executing customer experience reporting by analysing data, implementing process improvements, and ensuring compliance with data regulations. Key Responsibilities: * Hands-On Data Analysis: Regularly analyse customer data from various sources to uncover trends and actionable insights. * Customer Feedback and Insights: Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements. * Reporting and Dashboards: Produce detailed reports and dashboards to communicate findings effectively to stakeholders. * Technology Utilisation: Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data, generate reports, and manage customer feedback processes. Essential Skills and Attributes: * Analytical Skills: Strong ability to analyse and interpret data to derive actionable insights. * Technical Proficiency: Hands-on experience with Python, Power BI, VBA, and LLM APIs. * Collaboration: Effective communication and teamwork skills, with the ability to work across departments. * Compliance Awareness: In-depth understanding of GDPR and data privacy regulations