Company Description
Urban Retreat Day Spa, winner of the CIBATC Employer of the Year Award 2024, is renowned for its outstanding service and vibrant atmosphere. Our team comprises Urban Specialists who are experts in hair, beauty, holistics, nails, lashes, and brows. We pride ourselves on providing top-notch services as we believe our clients deserve the best. Located in Cumbernauld, our salon features a funky, fierce, and fun vibe that includes neon angel wings and a graffiti wall. Join our dynamic team and be part of an award-winning salon.
Role Description
This is a full-time, on-site role for an Operations Manager located in Cumbernauld. The Operations Manager will oversee the day-to-day operations of the salon, ensure efficient workflow, manage staff schedules, and maintain inventory control. The role includes enhancing customer experiences, implementing policies and procedures, and coordinating with the Urban Specialists to maintain high service standards. The Operations Manager will also handle administrative tasks, monitor financial performance, and ensure compliance with health and safety regulations.
Qualifications
* Operational Management and staff scheduling skills
* Experience in inventory control and financial performance monitoring
* Customer service excellence and communication skills
* Knowledge of health and safety regulations
* Strong leadership and team coordination skills
* Excellent organizational and multitasking abilities
* Relevant experience in the beauty or wellness industry is a plus