Portsmouth-City-Council is seeking a Customer Services Officer to join the City Helpdesk in Portsmouth. This position involves handling customer inquiries via telephone, written correspondence, and in-person support to improve resident and visitor experiences. The ideal candidate will demonstrate excellent spoken and written English, problem-solving skills, and the ability to stay calm under pressure. The role offers a hybrid working arrangement post-probation. Salary ranges from £26,473 to £28,239 per annum.
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