Are you an experienced and proactive Care Coordinator with strong planning, rostering, and problem‑solving skills? Do you bring a flexible, enthusiastic, and can‑do attitude to your work? If so, we would love to hear from you. As a key member of our branch team, you will play a central role in ensuring that business, quality, and compliance targets are consistently achieved. This position requires excellent attention to detail, strong rota management capability, and a commitment to delivering safe, person‑centred care. You will also have opportunities to remain hands‑on and connected to the people we support.
Key Responsibilities
* Allocate Care Workers with the appropriate skills and experience to deliver high‑quality, person‑centred care.
* Organise Care Worker rotas to minimise changes and reduce unnecessary travel between visits.
* Respond promptly and effectively to day‑to‑day changes in care packages.
* Implement, monitor, and maintain all aspects of the Electronic Call Monitoring (ECM) system.
* Ensure all customers are correctly allocated and that call times accurately reflect their commissioned care package.
* Notify Field Care Supervisors of new packages and ensure care plans are completed within agreed timescales.
* Build strong working relationships with key stakeholders, including commissioning teams, safeguarding teams, social workers, procurement, District Nurses, OTs, and PTs.
* Bid for new care packages and work closely with the branch recruiter to ensure staffing levels meet demand.
* Identify trends to support future workforce planning.
* Ensure all Care Workers receive clear, accurate, and comprehensive schedule information.
* Work towards targets, KPIs, and objectives set by the Registered Manager.
* Participate in the on‑call rota as required.
* Maintain up‑to‑date knowledge of the Care Act 2014, CQC regulations, and all relevant legislation governing domiciliary care.
* Adhere to the company’s Health & Safety policies and the requirements of the Health and Safety at Work Act 1974.
What We’re Looking For
* Previous care coordination experience (desirable).
* Strong customer service skills, including complaint handling and problem solving.
* Ability to work effectively both independently and as part of a team.
* Excellent written and verbal communication skills.
* Strong interpersonal skills and the ability to remain calm under pressure.
* Excellent organisational and time‑management abilities.
* Ability to lead, motivate, and support staff.
* Full driving licence (desirable).
* Knowledge of CQC Fundamental Standards.
* Commitment to person‑centred care.
* Confident IT skills, including Microsoft Word, Excel, and Outlook.
What We Offer
* Competitive salary
* 28 days annual leave
* Employee Assistance Programme
* Workplace pension
* Opportunities to grow within a rapidly expanding organisation
* Supportive working environment with ongoing learning and development
#J-18808-Ljbffr