Fraud Advisor Pay: £24,043.50 per year Job Description: Join Firstsource as a Fraud Advisor Location: Centre Square, Middlesbrough, TS1 2QJ Salary: £12.33 per hour (£24,043.50), benefits Hours: 37.5 per week our operational hours are between 8am and 11pm, Monday to Sunday Contract: Permanent, Full-Time At Firstsource, were all about people especially when it comes to protecting them from fraud. We work with one of the UKs leading banks to help customers feel safe, supported, and fairly treated when fraud happens. As a Fraud Advisor, youll be the person who listens, investigates, and finds the facts so customers feel confident theyre in safe hands. If youre curious, calm under pressure, and want a role where your decisions make a real impact we want to hear from you. What youll be doing day-to-day: Investigating suspected payment fraud and building clear timelines of whats happened Speaking with customers to gather information with empathy, not interrogation Making fair, evidence-based decisions in line with regulations and policy Working with other banks and financial institutions to track and report fraud Staying sharp on the latest fraud trends and constantly building your expertise You should apply if: Youre passionate about doing the right thing and supporting others Youve worked in customer service, finance, or fraud (ideal, but not essential) Youre a confident communicator who can stay calm under pressure Youre detail-driven and good at piecing things together You want a role where youll keep learning and growing What youll get: A permanent role paying £12.33 per hour (paid fortnightly) 40 hours per week on a rotating shift pattern 29 days annual leave (increasing with service) £750 for every successful referral you make Access to our Simply Health cashback plan Incentives and recognition for top performance Support to grow your career with training and development Shift info & flexibility: 40 hours per week Shifts between 7am and 11pm, Monday to Sunday Well always give you plenty of notice for your schedule Why join Firstsource? Were proud to be an inclusive and equal opportunity employer. We welcome people from all backgrounds and experiences and are committed to creating a workplace where everyone can thrive. As a Disability Confident employer and part of the Bloomberg Gender Equality Index, we take diversity seriously because we know it makes us stronger. A quick note on checks: Because of the nature of the role, we carry out referencing checks including credit, criminal record, and right-to-work. An adverse history wont automatically exclude you we look at every case fairly and individually. Ready to apply? If youre looking for a role with purpose and a team thats got your back hit apply. Need any adjustments during the hiring process? Just let us know were here to support you. Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.