Pertemps Recruitment is working in partnership with a leading retail organisation to recruit an IT Service Desk Analyst to join their busy Incident Management team based in Plymouth.
This role involves providing remote 1st and 2nd line IT support for EPOS systems and associated applications and hardware across a large retail estate.
Key Responsibilities
o Provide comprehensive IT support within a retail environment, focusing on EPOS systems and related sub-systems
o Receive, log, monitor and respond to service requests via multiple communication channels
o Diagnose and resolve issues relating to till systems, peripherals and connectivity
o Troubleshoot hardware including printers, scanners and payment devices (PEDs)
o Escalate complex or high-priority incidents to internal and external teams in line with agreed procedures
o Follow up with end users to ensure issues are fully resolved
o Act as a customer-focused point of contact for internal users and relevant external parties
o Support ad-hoc IT tasks as directed by the IT Service Desk Team Leader or senior IT staff
o Maintain up-to-date technical knowledge as new systems and technologies are introduced
Person Specification
o Minimum of 1 year’s experience in an IT support or Service Desk role
o Previous experience in a customer-facing environment
o Basic understanding of network infrastructure (LAN/WAN) and troubleshooting
o Good overall knowledge of IT systems and technical terminology
o Strong analytical and problem-solving skills
o Excellent written and verbal communication skills
o Reliable, flexible and able to work effectively as part of a team
What’s on Offer
o Competitive salary
o Pension scheme
o Long service awards
o Employee discount
o Cycle to work scheme
Additional Information
o Hours: Working days and hours to be discussed at interview
o Location: Plymouth, Devon
o Employment Type: Temporary to Permanent, Full-Time
To apply or for further information, please contact Chelsea Goodman in the Pertemps Plymouth branch.