Client Operations Manager
Salary: £68,000 - £74,000, dependent on experience + bonus scheme
Pension & Private Medical
Hours: 08:00 - 16:30 (Monday to Friday)
Location: Hertford
A prestigious client is seeking a dynamic Client Operations Manager to join their team. This is a pivotal role where your expertise will be highly valued and your professional growth supported.
As a Client Operations Manager, you will be at the heart of the company's operations, ensuring seamless client interactions and optimising operational efficiency. You will have the opportunity to lead a dedicated team, drive strategic initiatives, and make a tangible impact on the business to achieve operational excellence.
Key responsibilities include:
* Managing client relationships, overseeing daily operations, and implementing process improvements.
* Collaborating with cross-functional teams to streamline workflows, reduce bottlenecks, and improve turnaround times.
Responsibilities:
* Implement best practices and lead continuous improvement initiatives in a fast-paced industry.
* Optimise processes to ensure a smooth and enjoyable client experience, exceeding expectations.
* Drive continuous improvement initiatives across client service and related departments.
* Foster collaboration between departments to ensure a cohesive workflow.
* Act as a primary contact for key clients, ensuring high service levels and satisfaction.
* Maintain and strengthen relationships with key accounts.
* Handle complex queries and complaints, providing timely resolutions.
* Review pricing structures to ensure profitability.
* Oversee the design team's delivery of high-quality products within deadlines.
* Work closely with production and sales teams to align service delivery with operational capacity.
* Contribute to annual budgeting, revenue forecasting, and pricing strategies.
Candidate requirements:
* Strong leadership and people management skills.
* Ability to manage and prioritise multiple tasks and teams in a busy environment.
* Proven experience in client service or operations management roles.
* Client-focused with a commitment to excellence.
* High attention to detail and accuracy.
Response Personnel is an independently owned recruitment company specializing in Permanent, Temporary, and Contract roles across various sectors, including Commercial, Industrial, and Engineering. For more information on other available roles, please call (phone number removed).
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