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Customer and trading manager - nightshift

Welwyn Garden City
Sainsbury
Trading manager
Posted: 1 September
Offer description

Nightshift Manager Role

Lead a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves.

Often, you will run a full store operation on your own during the night shift, responsible for the full shift's safety and wellbeing of colleagues.

Ensure standards are maintained to provide a ready environment for customers come morning.

People management is essential, including managing performance, conducting disciplinaries, and ensuring accurate scheduling and pay.

Must be comfortable with night shift work and adaptable to its physical and mental impacts, understanding the importance of a safe and healthy environment for the team.

Previous line management experience in a fast-paced, operational environment is required.

Resilience to handle the mental and physical demands of night work.

Deliver excellent customer service and coach the team to do the same.

Experience in monitoring KPIs or other performance indicators.

Ability to manage employee relations issues, including performance and absence management.

Leadership skills to operate independently in the absence of senior management.

Commitment to inclusivity and diversity in all aspects of work.

Operational leadership experience, responsible for store operations during absence of senior staff.

Proven success in meeting or exceeding KPIs such as sales, customer satisfaction, and colleague engagement.

Desirable: experience working night shifts in high-volume environments, with an ability to adapt and create a supportive atmosphere during out-of-hours trading.


Additional Benefits

* Full-time hours over 4 nights with a £4,500 shift premium.
* Night shifts typically from 22:00 to 08:00.
* Discount card: 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and pay days.
* Annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension scheme with employer contributions of 4-7.5%.
* Sainsbury's share scheme for employee investment.
* Wellbeing support including counselling and legal advice.
* Colleague networks and development opportunities.
* Cycle to Work scheme and special offers on various lifestyle benefits.


Our Commitment to Inclusion

We strive to be an inclusive retailer, supporting colleagues through various initiatives, development pathways, and resources. We welcome applications from all backgrounds and are happy to provide reasonable adjustments during the application process.

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