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Job Introduction
Soft Services Manager (Cleaning, Catering & Security)
Liverpool | £42,500 per annum
About the Role
We are seeking an experienced and motivated Soft Services Manager to lead and oversee the delivery of our key support services across cleaning, catering, and security. This is a pivotal role, ensuring that all soft service operations run to the highest standards, creating a safe, welcoming, and efficient environment for staff, clients, and visitors.
Key Responsibilities
* Lead, manage, and develop the soft services teams, ensuring effective delivery across cleaning, catering, and security operations.
* Oversee service performance, ensuring compliance with health & safety regulations, food hygiene standards, and security protocols.
* Manage supplier contracts and monitor KPIs/SLAs, driving continuous improvement in service delivery.
* Develop and implement policies, schedules, and quality audits to maintain consistently high standards.
* Effectively manage budgets, resources, and staffing, ensuring cost-efficiency without compromising quality.
* Act as the main point of contact for stakeholders, responding to queries, feedback, and incidents in a timely and professional manner.
* Champion a culture of excellence, safety, and customer service across all soft services teams.
About You
* Proven experience managing multiple soft services, cleaning and security experience essential
* Previous experience managing catering desirable
* Strong leadership and people management skills, with the ability to inspire and motivate teams.
* Knowledge of relevant legislation and standards (e.g., health & safety, food safety, SIA regulations).
* Excellent organisational, problem-solving, and communication skills.
* Financial acumen with experience managing budgets and supplier contracts.
* Flexible, proactive, and able to work in a fast-paced environment.
How to Apply
If you are an experienced manager with a passion for service excellence and the drive to deliver outstanding results, we'd love to hear from you.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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