We are currently seeking to recruit a Care Coordinator (37.5 HPW) to provide a comprehensive Admin/QOF/reception service to achieve an efficient and effective service in providing the best possible care to patients.
Benefits
33 days annual leave plus many other benefits.
Job responsibilities
Maintain, update and validate patient records to ensure accuracy for QOF reporting. Ensure correct coding for disease registers (e.g., asthma, COPD, diabetes, LD, SMI). Read incoming clinical correspondence (e.g., hospital letters) and code appropriately. Track QOF indicators, monitor performance and identify gaps. Identify eligible patients for QOF reviews and send recalls via letters/SMS. Follow up on non‑attenders and maintain recall logs. Maintain disease registers. Perform clinical searches to identify patients missing QOF indicators.
The Care Coordinator (QOF Focus) supports the delivery of safe, effective and high‑quality care by coordinating patient reviews, managing recall systems and ensuring accurate data capture aligned to the Quality and Outcomes Framework (QOF). The role involves working closely with clinical teams, maintaining disease registers, ensuring robust recall processes, and contributing to QOF performance and compliance.
Key Responsibilities:
* Data Management & Coding
* QOF Performance Coordination
* Patient Recall & Review Management
* Disease Register & Care Coordination
* Reporting, Audit & Compliance
* Monitor and check tasks and work flows
* Keep directories and data bases up to date to ensure an efficient workflow
* Demonstrate duties to new or less experienced staff
* Resolve job related issues, including patient documentation and help resolve minor problems
* Photocopying
* Dealing with mail internal and external
* Attend meetings when required
* To work safely at all times in accordance with legislation and Practice policies and procedures
* Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
* Any other reasonable duties requested by the Practice Manager or GP
This list is not exhaustive.
In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required.
The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.
Working Relationships
* Practice Manager and Team Leader
* Other members of Admin team
* Members of the Practice/community nursing team
* Other members of the Primary Health Care Team
* Outside agencies eg Secondary Care Trusts, Community Services, PCN
All members of staff may be asked to attend periodic Staff Meetings, which may be held outside their normal working hours. They may also be required to work extra hours covering for holidays and sickness. This may include Saturday mornings and possibly weekend work in future on a rota basis.
Confidentiality
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Alliances Health & Safety Policy to include:
* Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
* Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.
Equality and Diversity
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner which is welcoming to and of the individual, is non‑judgemental and respects their circumstances, feelings, priorities and rights.
Quality
The post-holder will strive to maintain quality within the Alliance, and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet patients' needs.
* Effectively manage own time, workload and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognise people's needs for alternative methods of communication and respond accordingly.
Qualifications
* Proven experience of working in a GP Surgery
* Understanding of QOF and long‑term condition management
* Working knowledge of medical terminology.
* Experience of handling confidential information.
* Proven experience of working with patients/public.
* Ability to handle telephone queries and understand when to involve others.
* Record and process messages accurately.
* Trained in the requirements of GDPR
* Care Coordinator training is preferred or willing to complete
Experience
* Knowledge of Emis Web and Clinical searches.
* Experience of working collaboratively with different organisations, building trust, confidence and partnerships
Motivation and Skills
* Prioritise and work to deadlines.
* Work effectively and collaboratively as part of a team but also autonomously.
* High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needs
* Understanding the impact of economic and environmental factors on people's health and wellbeing
* Promote and maintain good working relationships with a variety of external partners.
* Keep accurate records of discussions and clearly replicate discussions in writing
* Work on own initiative but within constraints of the role
* Understanding of and commitment to equality, diversity and inclusion
Other
* Full, valid driving licence and use of own car.
* Meet DBS standards and Criminal Record checks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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