Customer Service Administrator
12 Month fixed term contract
Location – Ipswich – 3 days per week in office
We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers, and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
You’ll be a support to our service teams by clearing worklists & ensuring our customers’ accounts are accurate, you’ll have the opportunity to work with other service teams, so you’ll build fantastic relationships and feel a real sense of achievement from your work.
We love to promote from within, and we’re proud of our positive working environment in which support and reward are key.
You don’t need to have worked in customer services before (but great if you have) – what’s more important to us is that you’ve got a natural desire to give create a great experience for people. As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support
A discretionary bonus depending on company performance
· Private Healthcare with Vitality
· SAYE (Sharesave): discretionary scheme from time to time
· Group personal pension plan where we’ll pay up to 10%
· Holiday 25 days plus bank holidays
· To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Talk to us about flexible working!
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.