Protecting What Matters, Together
At Macfarlane Packaging, we are dedicated to protecting what matters most – our people, our customers, our communities, and the environment. Our commitment to customer satisfaction, sustainability, and continual improvement creates a collaborative and supportive workplace where you can build a rewarding career.
Location: Grantham (Alma Park Industrial Estate)
Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits
Sector: Packaging manufacturing
Hours: 40 hours per week, Monday‑Friday 8am‑5pm
The Internal Sales Coordinator Role
As an Internal Sales Coordinator within our design & manufacturing operation, you will play a central role in connecting our customers with our production, procurement, and logistics teams. This fast‑paced, office‑based position involves managing customer enquiries, processing orders, and supporting sales activity across a portfolio of accounts. You will work closely with both internal teams and external sales colleagues to ensure customer requirements are met, opportunities are maximised, and service levels remain consistently high.
Key Responsibilities
* Manage and develop a portfolio of existing customer accounts, ensuring strong relationships and ongoing growth
* Handle inbound customer enquiries, providing advice, quotations, and tailored packaging solutions
* Process sales orders accurately and efficiently, ensuring customer delivery expectations are met
* Proactively identify opportunities to upsell and cross‑sell products across the portfolio
* Undertake outbound calls and follow‑ups to generate new business opportunities and develop existing accounts
* Support external sales colleagues with account management and customer engagement activities
* Use CRM systems (Microsoft Dynamics) to track enquiries, quotations, and sales activity
* Liaise closely with production, procurement, and logistics teams to ensure smooth order fulfilment
* Maintain high standards of customer service, resolving queries and issues promptly
What You Will Bring
* Experience in an internal sales, sales support, or customer service role within a fast‑paced environment
* Strong communication skills with a confident and professional telephone manner
* Proven ability to build relationships and engage customers effectively
* Good administrative and organisational skills with strong attention to detail
* Commercial awareness with a proactive and target‑driven mindset
* IT proficiency, including Microsoft Office and CRM systems
* Ability to manage multiple priorities and work effectively under pressure
Desirable
* Own transport preferred due to location of our Grantham site
* Experience within a manufacturing, production, or industrial environment
* Exposure to outbound sales or proactive account development
* Familiarity with Microsoft Dynamics or similar CRM systems
* Understanding of packaging products or bespoke manufacturing solutions
What You Will Get
We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible benefits package includes:
* 23 days annual leave (rising with service) plus bank holidays
* Contributory pension scheme
* Free parking at most locations
* Employee assistance programme
* Ongoing training, development, and progression opportunities
* Employee discounts across major retailers and leisure brands
* Healthcare and dental options (role dependent)
* Enhanced family‑friendly policies
* Long service awards
* Charitable giving initiatives
* Eye care support for DSE users
* EE mobile discount scheme
Your Future With Us
We actively support career development and internal progression. This role offers a clear pathway into more senior internal sales, field sales, or specialist commercial roles. Through a combination of structured training, mentoring, and access to external development programmes, you will be supported to grow your skills and progress your career within a successful and expanding business.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
#J-18808-Ljbffr