Job overview
You will be part of the Dietetics Team within the Hounslow Community Diabetes Service (HCDS) delivering the award-winning structured education programme X-PERT to adults referred with type 2 diabetes in the London Borough of Hounslow. This will include teaching in group sessions, face-to-face session and via virtual platforms.
Hounslow has a diverse population, and you will also support on delivering the structured group education programmes in the South Asian dialects (Hindi, Urdu or Punjabi) using your own language skills or use of interpreter services.
The part time Band 4 Diabetes Educator Facilitator post would be suitable for an individual with an interest in health and wellbeing/nutrition. The successful candidate will be able to demonstrate strong teaching skills, excellent interpersonal, communication and organisational skills together with an ability to use their own initiative. The post holder will work 18 hrs/week to suit service needs. This may sometimes include some evenings and weekend shifts.
Main duties of the job
As a proactive member of the team your primary duties will be to assist in the delivery of X-PERT to patients in group settings, which will require travel to venues across the borough of Hounslow. The role also supports the HCDS in the delivery of training and education to other health care professionals and at public engagement events. You will also provide administrative support for the HCDS team to meet service needs.
West London NHS Trust values are embedded in the HCDS, and we aim to provide high quality compassionate care to those in our community, so if your values match ours, we would love to hear from you.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
1. Qualification or training in diabetes and general nutrition
Desirable criteria
2. X-PERT trained or equivalent diabetes group education delivery training
3. Evidence of education and training in diabetes and nutritional management
4. Member of special interest group
Knowledge & Experience
Essential criteria
5. Experience in developing and delivering group education programmes
Desirable criteria
6. Experience in using behaviour change techniques
7. Experience in quality initiatives such as audit and clinical benchmarking and outcome measures
8. Experience in contributing to policy, procedures, guidelines and clinical standards
Skills & Abilities
Essential criteria
9. Able to demonstrate a commitment to West London Trust Values: Togetherness, Responsibility, Excellence & Caring
10. Basic skills in assessment and treatment of clients with Type 2 diabetes and nutrition related conditions
11. Ability to work as a team member and support administration tasks, as required, for a collaborative multi-disciplinary team
12. Group education delivery skills.
13. Ability to communicate sensitively to patients, and families
14. Administration skills to support the delivery of education
15. Ability to organise and prioritise own workload
16. Ability to travel independently to education venues across the borough and transport medium/light weight equipment.
17. Excellent written communication skills and IT skills e.g. in Microsoft suite and SystmOne
Desirable criteria
18. Fluency in South Asian dialects (Punjabi, Hindi or Urdu)
19. Negotiation and conflict management skills
20. Change-management skills and ability to support patients to change lifestyle
Personal Attributes
Essential criteria
21. Innovative and forward thinking
22. Able to problem solve and support other team members
23. Reliable, empathetic, approachable, understanding, non-judgemental and tolerant
24. Positive attitude to change and prepared to work flexibly to meet the needs of clients and the service