Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What We Do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract
Full Time, Permanent
Location
RAF Northolt, with travel up to 3x a week to other sites in the area
Working Hours
40 hours per week, Monday to Friday
Salary
£40,000-£45,000 per year dependent on experience
About the Role
As Delivery Manager, you will lead and inspire a multi-disciplinary team and specialist contractors to deliver high-quality repairs, maintenance and servicing. You will manage performance and budget targets, driving value for money while ensuring safety and compliance remain at the forefront. You will ensure area related key KPIs month on month.
You will oversee the end-to-end delivery of the repairs service, including out-of-hours coverage and complex case management, using data and insight to monitor performance, identify trends and implement improvements that make a real impact.
Creating a positive and high-performing culture will be key to your success. You will coach and support your team to reach their potential, while working collaboratively with key stakeholders to deliver on our commitments and continuously enhance customer satisfaction.
You will take ownership of profit and loss performance, ensuring financial and operational efficiency, and will be trained and appointed as the Responsible Person for Legionella and asbestos management.
What You’ll Need
You will have a proven track record of managing repairs and maintenance services, ideally within a property or housing environment. You will bring strong leadership skills and experience managing multi-discipline teams and contractor networks. A sound understanding of health and safety, compliance and quality assurance is essential, as well as the ability to manage budgets and report on performance. You will be a confident communicator and collaborator, able to build trust at every level, and will be proficient in the use of Microsoft Office tools.
Relevant professional qualifications such as CIOB or RICS, or equivalent experience, are required. A health and safety qualification such as NEBOSH, IOSH or SMSTS is desirable, as is prior experience as a Responsible Person.
Benefits
* Car or car allowance
* 6% employee matched pension contribution
* Single private medical cover
* Life assurance 2x annual salary
* 25 days annual leave
We offer a supportive environment and are committed to building a diverse and inclusive organisation. We make reasonable adjustments at interview through to employment for our candidates and encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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