Main Tasks and Objectives
* To lead the team providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users.
* Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion.
* Provide consistent and prompt IT support for internal and remote users and keep them informed of progress until the system issues are resolved.
* Provide basic server support and monitor all servers to ensure optimum performance for the business.
* Carry out "Active Directory" tasks including user accounts, groups and computers.
* Provide support for the company field service management (FSM) system (training will be provided).
* Install, assemble and configure computers, monitors, network infrastructure and peripheral items.
* Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required.
* Instruct staff in the use of standard business and administrative software e.g. Microsoft Office
* Maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required.
* Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service.
* Prepare individual training plans for all staff within their department and amend as appropriate.
* Be part of a team to deliver technical training to engineers.
* Ensure that the IT Technician(s) adhere to health and safety guidelines and raise any health and safety concerns.
* Assist the IT Manager in the design of processes and procedures.
* Assist the IT Manager in performance management and disciplinary issues as required.
* Liaise with 3rd party suppliers.
* Undertake any IT projects as required.
* Any other tasks as assigned by the IT Manager.
Outcomes and Deliverables
* Company's IT systems are functional and allow the business to run efficiently and effectively.
* IT support tickets are resolved correctly and promptly where possible and users can complete tasks with minimal delay and downtime.
* Users receive a friendly, professional service when there are systems issues reported.
Vista Values
* Customer Focused
* Teamwork
* Professional Standards
* Creative and Innovative
* Passionate and Proud
* Responsible and Accountable
* Ethical
* Honesty
* Trust and Respect
* Environmental Sustainability
* Socially Responsible
Job Type: Full-time
Pay: £32,500.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
Work Location: In person