Mortgage Reviewer - Birmingham Business Park - Hybrid
Part of LSL Property Services, PRIMIS Mortgage Network is the largest dedicated Mortgage and Protection Network operating within the Financial Services sector. Based at our Solihull HQ on Birmingham Business Park, B37 (and home-based), we are seeking to recruit a Mortgage & Protection Reviewer for our Customer Outcomes Team (Compliance).
The role offers a hybrid working pattern: 3 days remote and 2 days in the Solihull office.
PRIMIS Mortgage Network supports Mortgage and Protection advisory experts in delivering high-quality customer service. We aim to provide tailored advice that encourages customers to return for our services.
The main objective of this role is to assist the Head of Customer Outcomes in managing risk effectively through the First Line of Defence by reviewing member files for advice suitability, in line with PRIMIS guidance and Service Level Standards. Responsibilities include reviewing allocated cases, assessing advice suitability, ensuring adherence to TCF principles, recording activities and outcomes, and maintaining departmental standards and SLAs. Additionally, the role involves building positive relationships with Advisors through regular contact and feedback, and reporting any breaches of PRIMIS and FCA standards through appropriate channels.
The ideal candidate will possess strong analytical skills, the ability to work effectively within a team, excellent communication skills, and a keen eye for detail. The role requires working under pressure and prioritizing workload effectively.
Applicants must be fully CeMap (or equivalent) qualified.
The salary for this role is up to £28,000 DOE, negotiable.
If interested, please send your CV and covering letter in confidence to our PRIMIS in-house recruitment team.
We are an equal opportunity employer and value diversity. We do not discriminate based on background or needs. If you require any adjustments during the recruitment process, please let us know.
PRIMIS Mortgage Network / LSL Property Services are committed to protecting your data. Our Recruitment Privacy Notice can be viewed HERE.
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