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Salary
Up to £40,000 plus £5,000 car allowance or company car, plus an uncapped commission structure.
Working Hours
Monday - Friday 8:30/9:00 - 17:00/17:30
Role Overview
To achieve set MRR, OOR, MRM & OOM targets and drive net growth & increase product penetration into the existing customer base. This involves improving customer experience, managing a pipeline of opportunities, and recording all data in Daisy CRM.
Key Responsibilities
* Ensure customer visits every 3 months for account reviews.
* Increase product penetration across existing customers using extensive product knowledge.
* Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
* Establish customer needs through effective questioning and engage specialists as needed.
* Input meeting information into Daisy Central within 24 hours and follow up with the customer.
* Complete all quotes through Daisy Central or provided templates within 48 hours of meetings.
* Develop product knowledge to identify opportunities for efficiency and cost reduction.
* Work closely with support and specialist teams to deliver high service levels.
* Raise cases for service issues, ensure details are complete, and follow up post-resolution.
* Flag unresolved customer issues or at-risk accounts to management for action.
Qualifications
* Experience in telecoms or similar industry.
* Account management experience.
* Understanding of commercial objectives across various verticals.
* Knowledge of the sales process and ability to demonstrate it.
* Ability to articulate Daisy’s vision, products, and benefits clearly.
* Experience in managing a customer base with high standards.
* Proficient in CRM systems for pipeline management.
* Excellent written and verbal communication skills.
Additional Information
Working at Daisy offers benefits such as 25 days holiday plus bank holidays, professional development, eye care vouchers, discounted Medicash, family-friendly mobile deals, retailer discounts, and special days off for birthdays and marriages.
Our ethos emphasizes that the more you contribute, the more you gain. We are proud to be recognized as a top UK telecoms company in 2023, with a 2-Star accreditation by the Sunday Times Best Companies.
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