Customer Service Team Leader – French Speaking
Fixed Term Contract – Full Time
Ashford
PLEASE NOTE THIS IS A FIXED TERM CONTRACT POSITION 6 MONTHS – 12 MONTHS WITH THE POSSIBILITY OF GOING PERMENANT FOR THE RIGHT CANDIDATE!
We are currently seeking six highly motivated and service-driven French-speaking Customer Service Administrators to join our client’s dynamic team on a fixed-term contract.
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, process-focused environment, we’d love to hear from you.
Duties will include but not be limited to:
Supervise and support a team of customer service employees to ensure excellent customer satisfaction.
Conduct regular one-on-one meetings to provide guidance, feedback, and performance support.
Oversee health and safety compliance within the customer service department.
Coordinate and deliver induction and training programs for new and existing staff.
Maintain accurate records and follow internal processes to ensure full compliance.
Collaborate closely with internal teams including Sales, Logistics, and Finance.
The successful candidate will have/be:
Previous customer service advisory experience, ideally within a fast-paced and regulated environment.
Previous supervisory or team leader experience
Strong email-writing skills with an ability to communicate clearly and professionally.
Highly process-driven, organised, and detail-oriented.
Confident using advanced Excel (e.g., VLOOKUPs, pivot tables).
Comfortable with a phone-heavy role and able to build rapport quickly.
Experience in sales order processing or administration is highly desirable.
This role offers an excellent opportunity to join a respected, global organisation where you can develop your skills, contribute to meaningful work, and be part of a supportive team committed to delivering exceptional service!
If you feel you meet the above criteria & are ready for a new challenge, then please apply online for immediate consideration.
This role is being handled by Nicole Howe & Holly Ensoll, Business Support Consultants for Pearson Whiffin Recruitment.
Not quite the right role but still looking?
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