An opportunity has arisen to join Anchor Group Services’ security and cleaning team at St John’s Shopping Centre, Liverpool, one of the city’s most prominent and high-footfall destinations. The successful candidate will be responsible for managing services at site level in close partnership with the Centre Management team. Reporting to the Operations Manager, you will play a key role in maintaining the highest standards of service delivery and customer care expected by both Anchor and the Centre Management team.
Responsibilities
* Ensure the effective running of all security and cleaning operations within St John’s Shopping Centre.
* Deliver soft services within agreed budget constraints, including staffing, materials, uniforms, and consumables.
* Plan staffing levels and duty rotas to meet the needs of the Centre and client expectations, using Anchor’s time and attendance systems to manage holidays, sickness, and absence.
* Liaise with HR and senior management to manage site-level issues, including investigations, disciplinary processes, and recruitment.
* Train, support, and develop staff to meet client specifications, business requirements, H&S, and legislative compliance.
* Further develop an established team, ensuring world-class standards of customer service, including for consumers with additional needs.
* Promote Anchor and St John’s Shopping Centre values and culture through effective people management and leadership.
* Liaise daily with Anchor and Centre Management, attend weekly management meetings, and contribute to monthly KPI reviews.
* Attend KPI meetings to ensure service levels and SLA requirements are consistently achieved.
* Ensure all employee and service-related documentation is accurate, current, and compliant with both Centre and business requirements.
* Regularly audit Centre standards and procedures, submitting findings and recommendations to Anchor senior management.
* Manage a team of up to 20 site staff, driving performance and ensuring service excellence.
* Provide documented audits of the site weekly to identify improvements and maintain statutory compliance.
Skills, Experience & Qualifications Required
* Experience managing large, multi-functional teams in a security, cleaning, or facilities environment.
* Excellent oral and written communication skills.
* Confident presentation skills, with experience engaging management and frontline teams.
* Proven ability to manage change efficiently while maintaining service standards.
* High energy professional, capable of influencing at senior level and building strong partnerships.
* Analytical mindset, able to bring clarity to complex situations.
* Strong interpersonal skills and the ability to build credibility quickly.
* Exceptional people management and motivational leadership skills.
* True leadership capability, able to achieve ambitious targets.
* Flexible, resilient, and a strong team player.
If an exciting role on a flagship asset in your city sounds of interest, please reach out to Alex for more information - alex.m @ andersenjames. com // (phone number removed)