Senior Retail Data & Systems Manager
Working Location: Hybrid. You will need to be based in the UK and within a commutable distance to Heathrow.
Responsibilities
* The Senior Retail Data & Systems Manager serves as the business owner for a Salesforce-based platform, taking full responsibility for its development roadmap and ensuring that all enhancements align with business priorities. This includes managing the delivery of sprint points through a third‑party development partner, overseeing both the strategic pipeline and quick‑win initiatives, and ensuring that progress is tracked and communicated effectively. The role requires internal prioritisation, team management, ownership and a good technical understanding while externally reporting successes, risks, and failures at a senior level, providing clear visibility of system performance and development outcomes.
* A critical accountability is maintaining the integrity and accuracy of Retail data by leading data collection, validation, and reporting processes. The manager collaborates closely with Retail Category teams, Finance, IT, and Business Support Teams to identify, analyse, and resolve data issues quickly, minimising disruption to month‑end financial activities. In addition, the role owns real‑time solutionising and rectification of issues, working hands‑on with the line‑level team to troubleshoot and resolve problems as they arise.
* The position provides expertise on Retail business systems, guiding enhancements and integrations that improve operational efficiency and support the development of reporting tools that enable effective decision‑making and strategic planning. Driving continuous improvements in data quality is essential, ensuring that reporting outputs meet high standards and support commercial objectives.
* The role should bring technical creativity through long‑term vision; allowing us to both improve the here‑and‑now but with a view to how those improvements ladder into new and innovative ways of getting high value from our existing data, as well as identifying opportunities to integrate, include or source new data. The manager will be responsible for building the business validation for any incurred costs, and working with key system stakeholders to ensure data gets ingested and transformed in a way which meets the needs of the business.
* As the primary point of contact for system‑related queries, the manager coordinates with IT teams to resolve technical challenges and supports change management efforts by delivering training and guidance on system updates and enhancements. Strong stakeholder management is vital, requiring proactive engagement with internal and external partners‑including Retail Account Managers, Retail Brand Partners, Business Services Team, IT, Finance, and Commercial Data & Analytics teams—to resolve data discrepancies and maintain confidence in system outputs.
* The role also supports business‑as‑usual activities and other commercial systems‑related initiatives, ensuring that process documentation and training guides are consistently maintained and updated to reflect any changes. Through these responsibilities, the Retail Data & Systems Manager ensures that systems and data processes not only meet operational needs but also drive strategic improvements across the Retail function.
Qualifications
* Strong knowledge of development pipelines, contractual business systems, data management, and reporting processes in a Retail environment (or similar).
* Experience in process development and system management within a commercial environment.
* Proficiency in data analysis, ensuring accuracy and integrity in reporting.
* Ability to work collaboratively with cross‑functional teams to resolve data and system‑related issues.
* Strong problem‑solving skills with a proactive approach to system and process improvements.
* Excellent communication skills to liaise effectively between internal and external stakeholders.
* Experience maintaining data integrity to drive efficiencies that support strategic decision‑making and business growth.
Benefits
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and a longer‑term Share in Success Bonus plan, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we support you to be at your best inside and outside work. And of course, we provide varied learning and development opportunities too.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger and welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, with five diversity networks, championing inclusivity and celebrating individuality.
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