10 hours per week
We're proud to be a certified B Corp – one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation. This means we're part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet. If you want to be part of a team that values sustainability, inclusivity and meaningful work, we'd love to hear from you.
If you're looking for a rewarding career in hospitality, join our Food & Beverage team in delivering outstanding service within our Conference & Banqueting facilities. You'll play a key role in creating memorable experiences for our guests while supporting our vision of world-class hospitality.
What you'll be doing:
* Delivering attentive, professional service in our Conference & Banqueting areas, as well as supporting the Bar and Restaurant when required.
* Preparing and maintaining a safe, clean and welcoming environment, ensuring high standards of housekeeping at all times.
* Actively promoting our F&B outlets, staying up-to-date with the latest menus, drinks lists and seasonal offerings.
* Assisting with the smooth running of conferences, meetings, banquets and weddings.
* Handling guest queries or minor complaints with professionalism, finding solutions quickly and courteously.
* Identifying opportunities to enhance the guest experience and discreetly maximise sales.
* Taking every opportunity to learn, develop, and grow within your role.
* Maintaining impeccable standards of personal presentation and service delivery at all times.
About you:
Ideally, you'll bring experience from a hotel, restaurant, bar or conference and banqueting setting. You'll be a motivated and reliable team player with excellent customer service skills, a flexible approach, and a genuine passion for delivering exceptional hospitality.
What we can offer you
The Hotel is a great place for you to hone and develop your customer service skills, hospitality and food and beverage knowledge.
Here at the Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer a benefits, recognition and discount platform, discounted access to a world class sporting facility, staff appreciation week, annual awards evenings, complimentary car parking (subject to availability), free meals and much more.
The Hotel reserves the right to close the vacancy early, should a suitable applicant be recruited.
Work remotely
* No
Job Types: Part-time, Permanent
Pay: £12.58 per hour
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free flu jabs
* Free or subsidised travel
* Free parking
* On-site parking
* Paid volunteer time
* Referral programme
Ability to commute/relocate:
* Birmingham B15 2RS: reliably commute or plan to relocate before starting work (required)
Experience:
* Hotel hospitality: 1 year (required)
* Conference and Banqueting: 1 year (preferred)
Work Location: In person
Application deadline: 20/09/2025
Reference ID: EPH/C&BA/0825