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People and Culture Assistant at Birchwood Group
Overview
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire.
Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta, and CF Moto. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated Aftersales Advisor to join their team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, and accessories. The ideal candidate will be driven, customer-focused, and able to deliver exceptional service standards.
Main Duties/Responsibilities
* Responsibility for ensuring that the workshop environment is efficiently loaded
* Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers
* Organising all data capture to ensure that customers are communicated with effectively
* Optimise every opportunity for selling service work and promoting the activity of the Service and Parts department
* Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer
* Maximise every opportunity for the sale of motorcycle parts & accessories
Knowledge, Skills and Experience Required:
* 1-2 years of experience (preferred but not essential)
* Motorcycle licence (preferred but not essential)
* Strong organisational, communication and interpersonal skills
* Excellent problem-solving and time management skills
* Ability to meet tight deadlines and work independently
* Self-motivated, able to work on own initiative without constant supervision
* Excellent interpersonal skills and able to create relationships at all levels
* A flexible approach to working
Working Hours:
Monday- Friday 08:30 - 18.00 & Saturdays 08:30-17:00 1 in 2* (1st April – 30th September)
Monday– Friday 08:30- 17:00 & Saturdays 08:30-16:30 1 in 2* (1st October – 31st March)
*Day off during the week to be taken in lieu of Saturday working
Benefits: Health cash plan and perks, Employee Assistance Programme, company pension,, Car Benefit Scheme, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer
Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Job Type: Full-time
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Motor Vehicle Manufacturing
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