Role: ISM Technician
Location: London
Responsibility
· Hardware Inventory Management ensuring stock levels are constantly monitored.
· Hardware request and receipt through our internal ordering system.
· Actively monitoring the ticket queue and managing requests through to completion.
· Housekeeping on IT rooms.
· Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
· Supports hardware decommissioning events.
· Supports Business moves / changes – ensure involvement in early stages of planning.
· Managing escalations through to conclusion.
· Manage client expectations.
· Setup and installation of Temporary training rooms / Office wide events - Expo's.
· Comms room patching.
· Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
· Image/re-image computers, configure IP phones and mobile phones.
Supports work from home hardware requests.
· Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
· Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s
Experience:
· Excellent communication, interpersonal and customer care skills.
· Ability to work well under pressure and to tight timescales.
· Strong organizational and problem-solving skills.
· Knowledge of Windows operating system, applications, and computer hardware.
· Interacting with other support groups across multiple platforms.
· Experience using a help desk call management system.
· Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
· Experience in working with Banking and Financial organization is a plus.