Salary: £32,000 - £37,000 (depending on experience) Location: Holborn, London (Office-based Monday-Thursday, option to work remotely on Fridays) Job Type: Fixed Term (15 months - Parental Leave Cover) Working pattern: Full time We’re open to exploring other working patterns on a case-by-case basis, where possible and in line with business needs. Closing date: 22/ 02/ 2026 - We encourage early applications as we reserve the right, if required, to close this role ahead of the date advertised. Start date: 27/ 04/ 2026 - Ideally, the successful candidate will be able to start around this date to support a smooth handover period. Who we are We are Public Digital, a digital transformation consultancy. We help global institutions that matter thrive in the digital era. We apply the culture, processes, business models and technologies of modern delivery to help teams build and run excellent services. Working with the leaders doing strategy, and the teams doing delivery, we operate globally, advising large organisations and governments on six continents. We're values-driven and we articulate them in our positions on the Public Digital website. Attitude as much as skill is critically important to us as a team and we look for entrepreneurialism, initiative, kindness, and a willingness to pitch in. We fundamentally believe transformation is about people, and that change comes from creating great teams and the conditions to successfully empower them. About the role We’re looking for someone to join our Business Support team, reporting to the Business Support Lead, to help keep Public Digital running smoothly day to day. You’ll work closely with colleagues across the organisation and take a practical, service-focused approach to creating a beautifully functioning, welcoming working environment for our people. This role sits at the heart of how we operate. You’ll enjoy working with people at all levels, take pride in supporting others to do their best work, and play an important part in our daily operations as our business continues to grow. How you’ll make an impact As our Office Manager you’ll; help create a beautifully run, welcoming office environment by overseeing our facilities, utilities, equipment, and day-to-day essentials. ensure the office runs smoothly and looks professional, responding flexibly to ad hoc tasks that support the wider team. build strong working relationships with our landlord, suppliers, and building reception, coordinating repairs, maintenance, and visitor arrivals. be a friendly first point of contact for visitors, greeting people warmly, offering refreshments, and helping with onward travel, where needed. keep everyday spaces working well by monitoring and reordering kitchen, bathroom, and stationery supplies, and reviewing services and costs. support collaboration by managing meeting room bookings, resolving clashes, and arranging external space, when required. work closely with the Business Support team to deliver a high-quality, people-centred support service across the business. support internal events, ceremonies, and socials, working with the Events Manager and Business Director. handle post, courier packages, and requests efficiently, making sure communication is clear and closed off. provide cover for time-sensitive tasks during team holidays or sickness and take part in team meetings and occasional offsite workshops. Requirements What we're looking for: Experience supporting an office, facilities, or operational function, with responsibility for day-to-day coordination and problem-solving. Experience in assisting with the organisation of company-wide events. A track record of creating a well-run, welcoming working environment that supports colleagues’ needs. Ability to manage multiple tasks and priorities, keeping things organised and running smoothly. Confidence in handling unexpected or challenging situations calmly and finding practical solutions. Strong communication skills, with the ability to work effectively with colleagues, visitors, and external suppliers. A proactive approach, spotting issues early and taking ownership to resolve them. Attention to detail, with care taken to ensure spaces, processes, and information are accurate and up to date. Comfort using everyday digital tools, including MacBooks and Google Workspace. How you will be assessed We want to understand your experience, how you approach your work, and what matters to you in a role like this. Application stage As part of your application, a cover letter is essential. We’ll use this alongside your CV to assess your application. In your cover letter, we’re looking for: Examples of relevant experience or transferable skills that show how you meet the What we’re looking for criteria Evidence of how you approach organisation, problem-solving, and supporting others What interests you about this role and why you’d like to work at Public Digital. We’ll review applications against the criteria in the advert, focusing on skills and experience rather than job titles or sector background. If you’re shortlisted, the process will include: A short phone interview (up to 30 minutes) with a member of the Business Support team, focusing on your experience and approach to the role. An in person panel interview with a practical case study exercise. ( Interview dates: 11th and 12th March 2026 ) You’ll receive the case study in advance, along with clear guidance on the format and what we’re looking for. An informal peer chat with someone in a similar role at Public Digital. This is a two-way conversation and an opportunity to ask questions and learn more about working here. Each stage is designed to be a two-way conversation, giving you the chance to get to know us too. Please note that we have seen an increase in candidates using AI Bots to complete their answers, we use tools designed to detect AI generated answers and will reject candidates if we suspect they have used this technology. Benefits Why you should apply: Opportunity to collaborate within a fantastic team, passionate about delivering five star service and support to the wider business Friendly, open, honest and inclusive working environment, with a people first focus A culture you can contribute to, not one you have to adhere to Opportunity to grow and progress rapidly within an engaged, supportive environment. Empowerment to do your best work. Buddy system and prioritised mental health. Generous holiday allowance of 30 days, plus an additional office closure over the Christmas period. Private healthcare cover. Flexible benefits allowance. Be a part of our amazing work culture. To read more about it please visit our Careers page which gives more details about our culture, employees and benefits. We're an equal opportunities employer. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. Public Digital's mission is to help institutions thrive in the internet era - to do that well, we aim to hire and empower people who reflect the diversity of the users, communities and organisations we work with. We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the challenges we're working to address. We're keen to hear from curious, collaborative and thoughtful people regardless of gender, age, ethnic identity, religion, socio-economic status, sexual orientation, neurodiversity or physical disability. If you're excited about this role but your past experience doesn't align perfectly with every requirement in the job description, please apply anyway, you may just be the right candidate for this or other roles in our wider team. Things you need to know: Salary We’ll offer a salary that reflects your experience and the skills you show throughout the process. We aim to be as competitive as possible based on what you bring to the role. Flexible working This is an office-based role from Monday to Thursday, with the option to work remotely on Fridays. As this role is central to the day-to-day running of our office and supporting colleagues in person, much of the work is best done onsite. We still recognise the value of flexibility and aim to offer this where possible, balancing it with the needs of the role and the wider team. Right to work You’ll need to already have the right to work in the UK when you start. We’re not able to sponsor visas for this role. Reserve list If you're successful at the final stage but we don’t have an immediate role available, we may place you on a reserve list for up to 6 months. This means we can get back in touch if a similar opportunity comes up within that time, and you won’t need to reapply. Closing date We encourage you to apply early, as we review applications on a rolling basis. Due to the high volume of applications we’ve been receiving, we may close the role before the advertised deadline and won’t be able to accept applications once it’s closed. We aim to give at least 24 hours’ notice of early closure by updating the job advert where possible. Reviewing applications as they come in also helps us get back to candidates sooner, so you're not left waiting.